Having issues with Button Controller / Remote Controller

[luder888]

I’ve been using the custom “Remote Controller” app to change routines. At some point today it stopped working. I then rebooted the hub, no luck. Removed and re-added the app, no luck. I then tried the built-in “Button Controller” app and still no luck. Interestingly, the Smart Lighting app still works to control the lights. I also have 3 minimotes and none of them works when it comes to changing routines.

Anyone else having issues?

[JDRoberts]

About a dozen people have reported this problem in the last two days. We’re tracking it in the following thread:

Sudden problem with (2) Aeon Minimotes since yesterday

Since sometime last night, I’ve suddenly encountered problems with both of my Aeon Minimotes (both with the latest firmware and full batteries; they are from different batches from different suppliers) being used as secondary controllers with my SmartThings (v2) hub. Nothing in my setup has changed recently, and both remotes were working flawlessly less than 24 hours ago. The remotes are used to control simple switches and Philips Hue lights via SmartThings. The switches are various brands. Tonight, suddenly button presses on both remotes don’t trigger anything as they did for the past several months. Instead, when a button is pressed, both red and blue lights flash briefly, followed by a pause of about a second and then a single flash of the red light. I discovered through trial and …

Make sure you file a ticket with support. The more people who reported, the sooner it will get extra resources assigned to it.

SmartThings Support