No, they do not show up in Pollster in the selectable devices. I should have been more clear.
Have you run Harmony Connect recently? I donāt have any devices showing up for me with a fresh install?
Well, so previously (when this wasnāt working), if I clicked on the smart app, it was blank (it said 2 hubs found and 7 activities found but it didnāt list them). After messing around with this a lot today (including trying to uninstall the smart app and start over, which it wouldnāt let me do), now when I click the smart app, the hubs and activities are listed, and ā best of all ā the activities are reporting properly.
Itās likely this is only temporary (itās done this before), but weāll see. Unfortunately, Iām not sure what I might have done to make it work again, as I was messing with stuff in ST and in Harmony.
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So I think I figured out what was causing ST to āforgetā the Harmony activities. If you log in through the Harmony app, for whatever reason, it clears the smart app withing ST. If you then go back and repopulate it, the devices should stick until the next time you mess with things within the Harmony app.
Now, the problem I am having is getting the smart app to recognize a new, third hub. I bought another one yesterday and have it all set up ā but the smart app will not show that itās available. Ugh.
I went through the three steps highlighted above:
- Ensure that the firmware is updated on ALL Harmony hubs
- Ensure that ALL Harmony hubs are online
- Power cycle each Harmony hub
Yet I still only see two hubs when I start the Logitech Harmony (Connect) smart app. Not the third one I recently added to my home. Iāve got the ST integration working within the Harmony app. Please note that I do NOT get an error message; it just only shows ā2 hubs foundā.
Is there any way to force the smartapp to do a full re-scan? I tried removing the smartapp but it then I do get an error message. Everything works fine with the 2 hubs, just not the third.
Any help you could provide would be appreciated.
Iāve got the same problem. Recently added a second Harmony hub and the app doesnāt seem to be able to see it with the normal refresh. New activities show up just fine, just no new hubs. Iām afraid Iāll end up having to delete the smartapp and start over, but really hoping I can avoid it.
Hereās what I got back from ST support:
āThere have been some known issues recently with users being able to discover Harmony hubs with SmartThings. If you have reset the Harmony Hub it and are not able to see it in SmartThings, then unfortunately you might be experiencing this bug. Our developers are working on finding the root cause and getting it fixed, but I regret to say that we are not aware of a work-around for it at the moment. I have tagged your account to get notified when we have an update in place that addresses this. Until then, Iām sorry for the inconvenience this causes.ā
Glad Iām not the only one pulling their hair out over this!
Iām also glad that you actually get responses from the support team, Iāve been waiting for support on a number of tickets with no response!
Anyone getting a solution to this? I just added another hub and Smartthings doesnāt discover it
Well, it did take longer than usual. I think theyāll respond to your tickets ā but they seem severely backlogged. You would think that the Samsung acquisition would have given them a boost in working capital so they could hire appropriate amounts of technical resources, but perhaps Samsung is taking a hands off approach.
@Derrek113116: No update as it appears they have no clue why this is happening. I donāt know if this is related in any way, but Iām getting lots of āAn unexpected error occurredā in ST, regardless of what section I am in or what I am doing. Stuff seems to work (except this hub discovery issue) but the errors are a bit disconcerting.
Yep i have 2 hubs that i added weeks ago they work fine. Got 2 more because love the integration, canāt add them for the life of me. sent support ticket, they told me to power cycle the hub while in discovery. Still nothing, canāt add the 2 new hubs at all.
Hi All,
Weāre currently investigating with Harmony the issues you guys have been seeing with adding additional hubs. We were able to reproduce this and trying to track down the issue. Given the holidays it may take us some time to get a fix out.
We will let you know if thereās any workarounds in the meantime.
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add me to the list kahn-st@lgk.com see the following post
Another bug since last update harmony
I had tons of crap in the logs so had to delete the harmony authorization and the smart app
when I added the app back It can not see the harmony hub.
in addition harmony can turn on certain switches but turning off is not working
Iām also having issues with adding ST devices from within the harmony app. I have sent an email to ST support. My initial response: āWhile using the Harmony app on Android, after logging into my smartthings account to add devices it isnāt able to retrieve my devices. I can authorize my devices but after this step it takes me back into the Harmony app and tries to retrieve them but hangs and ask to try again (which produces the same result).ā.
This is now the second time the Harmony integration broke. What is the process that is failing? Is it insufficient QA testing on the ST side? Or is Logitech not giving you guys a heads up when they do firmware updates?
This seems broken here in the UK at least.
Authorising from Harmony -> ST or ST -> Harmony fails in both directions.
Please try this again. We got a note from Logitech that recent tests of adding the device is working (which failed previously).
@Mbhforum We havenāt made any changes in the past few weeks to the connect app or device type that could be causing these issues.
@krelltunez and @TheMattS give it another go.
@thegilbertchan no change for me, made sure both my Hubs were updated and accessible to my Logitech account. When I pull up the "Logitech Harmony (Connect) smart app it doesnāt show my newer hub even after letting it sit at the discovery page for a while.
Even after syncing/updating the Harmony app, I still cant add Smartthings devices to the Harmony app!
No joy here either. I power cycled, re-logged in through Harmony app, etc. ā still only my two old(er) hubs and not the third I recently added. I have a workaround for my use case, so Iām good ā but happy to try again when an actual fix is implemented.