Graph.api.smartthings.com logs out for every 3-4 click

General Discussion
1

Recently https://graph.api.smartthings.com is logging me out after 3- 4 click. Anyone experiencing the problem?

2

Yes!!! I opened up a support ticket a couple of weeks ago. It seems to happen with Chrome on both my Windows and Mac machines. I tried on Safari and I don’t have that issue. I am glad it’s not just me. I was removing all sorts of extensions trying to troubleshoot the issue…

3

Do you have anything open that uses oauth (like the Action Dashboard)? That will cause the problem.

1 Like
4

@Dianoga That must be it! I have a pinned tab of the Action Dashboard. In Safari, I don’t. I didn’t even put 2 and 2 together!

5

I use Dashlane password manager. Is that causing the issue ?

6

Why does this happen?

7

Mine only happens on Safari, ALL the time.

If you have, on other browser, Action Dashboard open and then login to the graph.api, you will end up with session collision as it doesn’t know which is the active one…and thus makes you relogin (super short if not completely accurate description)