Hi, I followed the steps as described by @AlexS, and still experiencing the same problem. When connecting GH to ST via the Home app, after authentication on ST, selecting my hub and tapping “Authorize”, I get the same “Couldn’t update the setting, check your connection” error. If I tap “Deny” it says “successfully linked…” but no devices appear and no Google smartapp on ST.
I am on Android.
I’m hoping for a fix soon, the connection between ST and GH has been down for a week now in my case.
I was trying to authenticate a new device to Google Home from SmartThings, and I unlinked it having no idea i would run across this issue. Now every time I try to link SmartThings I am presented with the couldn’t update the settings issue and fails to add any devices to Google Home. I wouldn’t have touched it had I known this was going to happen. I feel like a cavemen now, manually turning things on and off. I need this fixed, almost all my automation is through SmartThings.
I am more than happy to provide any information required to have this fixed as soon as possible.
Hi everyone, just wanted you to know that we are still actively trying to solve this, however we have been unable to reproduce it ourselves which makes it somewhat harder.
Can someone confirm that on iOS, waiting until the blank screen disappears still result in failed linking? I have seen it happen but never consistently.
I do not have an iOS device, but I do own multiple android devices and would happily share anything you need from any of my android devices. I can reproduce the issue every time without fail.
Using only Android devices here as well and always get the same ‘Couldn’t update the setting’ notification (from day one). Grabbed my wife’s iPad Mini2 half an hour ago and installed the GH App, logged in under my gmail and tried to link to ST there. Got the ‘Something went wrong’ notification. Left the screen blank for 15 minutes and tried again (same notification). So seems neither iOS nor Android is allowing me to link GH to ST. LT
Just tried doing this on my iPad air, got the “something went wrong” after about 15 seconds or so staying on the blank screen. Every time.
But now I have a question, how do we check the authorized connections in our SmartThings account? I’m curious if there’s some kind of stuck authorization from before? I don’t see any kind of SmartThings authorization in my Google Account, but I don’t know how to check in SmartThings to find external authorizations.
I can confirmed this is not the root cause either you wait the blank screen or just back to main menu from the button. Both are appear the same error message in iOS.
Hi @wesleywong, I have the same URL (and it’s not authorizing) - I’m curious if anyone who has a working authorization is getting a different callback URL? OR If this is the wrong callback for us on the EU shard?
It seems to be caused by using custom Thermostat DTH:es that have both capability switch and thermostat like examples below. We are working on testing a fix now.
If you are NOT using such a DTH, can you let me know either in this thread or via PM since we might be dealing with multiple issues.
EricG66 : SensiboPod
gouldner : ZXT-120 IR Sender Improved
tommysqueak : POPPTRV
gouldner : ZXT-120 IR Sender Improved
KeithR26 : Intermatic PE653 Pool Control System
While waiting for the official fix, if you want to get it working you could just comment out this line (// capability “Switch”) from the DTH, save, and publish. Not sure if it will impact the functionality of the device though, that is up to the implementation of each DTH.
Not using a custom thermostat dth. I am using the native app and dth for the Honeywell Lyric Round and Honeywell Lyric (Connect). I’m also not getting the 500 error msg like others. When I relink, it says I have linked ST successfully and 0 devices found even though I it appears on the list to select or deselect. Never see the new Google smartapp when relinking, I only see the old The Google Assistant on my ST smartapp screen. I already put in a call to ST support as well as to Google support with my findings and tests
Ooh, good work. I do have EricG66: SensiboPod and commenting out the [capability “Switch”] line has now allowed me to successfully link GH to ST! (ST can no longer turn on my SensiboPod though so I hope that can be fixed). Great Work!!
I had a few different thermo DTHs which had “switch” this breaks a few things… but I was able to successfully re-link to Google Home! Strangely though it at first told me it didn’t work… then after I refreshed the page it showed the account linked with 78 devices…
I’ll now try to allow only certain devices, not all 78! To get what I want loaded into GH, then re-add the switch capability… and hope everything works ok?
I re-enabled the “switch” capability in each DTH after adding only the devices I wanted back into GH as I wanted using the Google Smart App in the ST app… All seems to be OK and working as expected.
Is the thermostat still included in the list of Google home devices? If so, it might break again later because there are devices syncs happening in the background (when devices are added, deleted or renamed).
Yes, they are. I’ve renamed a few devices already and everything seems to be working right along - except when a sync happens the GH “Nickname” gets wiped out on all devices, regardless if they were renamed in ST or not.
So, here’s the latest. If I include the thermostats as “thermostats” within the Google SmartApp in the ST app, then things stop syncing. If they are only included as “switches”, then everything buzzes along fine, and I can still ask Google “What’s the temperature in XYZ?” and it reports the thermostats status and temperature… so FWIW that’s all for now.