GoControl WO15Z Smart Outlet Troubleshooting

#1

I have a problem I haven’t run up against yet. I just installed a GoControl WO15Z outlet, connected to the network just fine. However, when the device is on, the network shows it as off (and vice-versa). Doesn’t matter if I toggle the outlet manually (button) or using the app. The shown state on the app is always the opposite of the actual state.

I have a few other smart outlets, so I am generally familiar with how they should work.

I tried excluding and re including, but to no avail. Fixable? Defective? Any advice is appreciated.

#2

Are you sure it’s actually on? Or is the LED just reversed? That is if you tried plugging a table lamp into it to see if in fact what you think is on is on?

I just asked because that model has a parameter which let you reverse the action of the LED indicator.

https://www.nortekcontrol.com/pdf/manuals/WO15Z1_manual.pdf

If it is actually on when off and vice versa, it may just be a defective device. In that case I would just return it.

#3

Wow, I feel really silly! Just checked it, and that is indeed the case. Thanks for helping out!