I have tried contacting support multiple times both via email and via phone. They have yet to respond to my emails and it’s been 11 days - I have opened four cases at this point. I can only conclude that email support just isn’t a viable option at this point. Phone support I just wait on hold! I hung up after an hour of being onhold!
Here’s my dilemma. I purchased a Smartthings 2.0 hub to replace my old Smartthings 1.0 hub.
I used the “Move Devices” option to move my smart things from the 1.0 hub to the 2.0 hub.
They appeared to move correctly. However, now they just say “Loading status” and are inaccessible. When I tried to remove them, the “Delete” button wasn’t even an option for them.
I eventually hardware reset the 2.0 hub and tried to start over from scratch without moving anything, but they reappear! They do not appear however when I login to account.smartthings.com
Does anyone have any suggestions on what I can do?