I hope this means major performance improvements on the way. Waiting for the mobile dashboard to load to open my garage after a bike ride feels like torture. (And this is when all systems are operating normally).
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Looks like this morning, the dashboard came up. Initially it did not but rebooting my iPhone did it. Glad to hear about the updates being talked about.
@Ben â Thanks for the update.
I work in IT for a SaaS company myself⌠So, I certainly understand that it was all-hands-on-deck last night at SmartThings, as it would have been for us. Please donât forget to get some sleep! 
Iâm looking forward to learning what the root cause for last nightâs outage was. With cloud-based services, especially ones that have a direct interaction with the basic functional state of the household, a root cause of outage report is a necessity. Weâve all got problems⌠really what matters is how we handle them! 
Thanks Ben! I think most people here understand the nature of what happened last night, but I, along with other people, just want as much transparency as possible. I understand you canât give away the layout of your infra as iâm sure a ton of it is proprietary, but something like, âOur device database went downâ would do a ton to keep threads like these positive :). In my case iâm not looking for an âapologyâ of sorts as I (we) know the struggles. I(we) live in them everyday. I think we all just want simple facts of what happened.
You guys have come a long way in respect to transparency. But most of the time itâs after fact. Seeing your smiling face on the forum during down times would go a long way 
Thanks for being as open as you have been! You guys rock over at SmartThings!! Canât wait to see whatâs in the future!
I totally agree. The outages really drive the family insane with how things are suppose to work. Especially, motion sensors turning lights on and off in rooms.
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All us geeks here are pretty forgiving for what happened last night. But what about the folks that donât even know about this community and just expect SmartThings to work correctly nearly 100% of the time? I bet theyâre pretty pissed right now. Those are the folks Iâd be worried about if this business is going to last. And of course I want it to a long time.
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Hey Ben,
This outage last night was insane. Iâm happy that I didnât integrate my door locks yet. What if this outage didnât lock them? Just a thought. And really happy that I added a GE Light Module to my garage door automation. This is off unless triggered by people. Can you keep us up to date in the future with better notifications and please please please; think about local override for the hub.
P.S. The hub is fine now and all of the rules are running.
Ouch. Not againâŚ
Wowzers 
What in the hell. âYour SmartThings Hub âHome Hubâ appears to be inactive. Please check your internet connection.â What gives. My IP cam is up and running!
This is a salutary lesson in my HA strategy - until we get on-Hub smart apps I need to think about fail-safes. Fortunately I just have lights so far, Hue and GE. Both of them work as a regular undimmed bulb if power is cycled, so I just need to switch lamps off and on to at least get lights back. This is also something that I need to keep an eye on during the hurricane season and inevitable power outages - Iâll run a generator but in all likelihood the Cable cabinets would be down too, so no Internet.
So, my new rule is Physical switches for all lights/bulbs, and a lot more thought on whether I want to start going down the smart lock route âŚ
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Just finished chatting with ST support. No luck there:
Me: What in the hell. âYour SmartThings Hub âHome Hubâ appears to be inactive. Please check your internet connection.â What gives. My IP cam is up and running!
Charlie: hi
Charlie: sorry about that
Charlie: weâre actually experience a platform issue at the moment
Charlie: so that may be related
Charlie: in general,you can stay updated to our status here:
Charlie: status.smartthings.com
Me: I am and my SmartApp also pushed a to my phone and told me this
Charlie: oh okay. yeah sorry about this. we expect to be up and running shortly
Me: Please Please setup a local redundancy for this type of an outage.
Me: I love ST, but this is effecting the cred
Charlie: I know, and thank you for your patience
Charlie: weâre actually working on this right now
Me: thank you
Charlie: no problem at all
Charlie: sorry for the frustration.
Smart locks are battery powered and can be locked/unlocked manually with either a key or a passcode. Theyâre not affected by the ST cloud outage. Worst case, you wonât be able to lock/unlock remotely. I donât use them in any apps that can lock/unlock based on other events as this is definitely a security issue. I do however use lock/unlock events as triggers and notifications and find it extremely useful.
Thanks, thatâs good to know - I guess that isnât too bad then. My worry was that it would spring open if it lost connectivity but that would be a plain dumb decision by the lockmakers âŚ
Agree 100%. For the time being, if I have to have my phone or the internet to operate it, then I donât install it and I donât leave any security items to the cloud. I just lock my doors/closed my garage doors manually when I leave.
Agreed. I donât think HA as a whole is mature enough to trust with my locks yet. STs or not, i wouldnât trust anyone yet. But being able to get notifications and events based on lock/unlock is clutch.
This thread is getting me thinking of ways we can send a lock command to the lock when the hub goes offline. Maybe that would ease some fears? Might not be possible. Most locks are zwave only, but some are wifi tooâŚ
Food for thought. Anyone on this thread have any input? Would this ease some fears or add another cog in the âmachineâ to fail?
Wifi integration does help. When the ST App tells me my hub is off line, My IP P2P camera still shows me my garage and my second floor. Real comforting. Cant wait for the Blink IP/Wifi/wireless (the camera is wireless from the base and the base connects to the Internet on its own) camera security system. Check them out on Kickstarter.
Thatâs why I donât install an alarm. If it were to go off without being able to shut it, the hub will probably find itself in dumpster that very minute.
I hope my wife doesnât notice the lock misbehavingâŚ
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As long as it is not sending push notes to her âThe Front Door is Unlocked.â
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I disabled lock notifications for that very reason.
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