I have a V2 hub. All of a sudden geolocation related routines stopped working. After checking geolocation I found the map shows a pin pointing to my house but the displayed address is about 2 miles from the pin. I had a Galaxy S24 Ultra when this started. Now I have a S26 Ultra with the same problem, so I know it is not my phone. My wife’s iPhone displays the address correctly.
After working with Samsung for days to try and fix this all SmartThings related devices and routines stopped working. Upon inspection, I found they must have blown away my entire SmartThings including the hub. So, I had to start from scratch again. I have over 100 devices and had a lot of routines that all vanished. Needless to say I was livid.
I removed/reinstalled SmartThings, readded the hub and geolocation still has the wrong sddress. Searching still displays the same address after typing in my address. Use this phone for the address does the same thing. Yes, I have Use precise location enabled.
Yesterday Samsung SmartThings support called me and told me that they searched and found other users are having the same problem. She basically told me to try recreating a geolocation routine and see if it’s working even though the incorrect address is displayed. Keep in mind, I’m using a Samsung flagship phone with a Samsung app. You would think the address could display correctly. After all, my wife’s 3 year old iPhone displays the address correctly.
Is anyone else struggling with this? If you are, then what did you do to fix it?
I haven’t had any issues with the addresses for a long while but I have had plenty in the past (using Android).
There was a time when if the mobile app was being used to set a Location it seemed to be able to correctly find a location by address, then did a reverse lookup using the correct latitude and longitude and picked up an incorrect address to display, and then bizarrely used that incorrect address to look up the incorrect latitude and longitude and saved that. It stopped being so ridiculous and generally an incorrect address, or no address at all, is only a display issue in the app.
You started by saying all your geolocation routines were failing. That could be, and perhaps is likely to be, a coincidence. I have had to disable and reenable location on all the household phones this year as they all started misbehaving. There was a time when I had to do this every time the mobile app updated but that hasn’t been an issue for years and there hasn’t been an update this year.
I would also suggest looking to see what Google Maps is up to as the Google Location Services are being used and they can be eccentric and indeed hopelessly and stupidly incorrect. In particular, I find it useful to make sure my home is explicitly marked on the map in the correct place and that a completely different property isn’t. I also occasionally check where Google believes the centre of my post code is as I don’t think it has grown out of its habit of moving it to completely the wrong place to accommodate incorrect user input.
… You started by saying all your geolocation routines were failing. That could be, and perhaps is likely to be, a coincidence. I have had to disable and reenable location on all the household phones this year as they all started misbehaving.
This happened on my S24 Ultra, and the same exact wrong address on my brand new S26 Ultra. That would be an incredible coincidence.
… I would also suggest looking to see what Google Maps is up to as the Google Location Services are being used and they can be eccentric and indeed hopelessly and stupidly incorrect. In particular, I find it useful to make sure my home is explicitly marked on the map in the correct place and that a completely different property isn’t. I also occasionally check where Google believes the centre of my post code is as I don’t think it has grown out of its habit of moving it to completely the wrong place to accommodate incorrect user input
Google maps is 100% accurate for my address on both phones.