Thanks for your thoughts…
Indeed … SmartThings is ramping up on resources, but they have a long todo list to juggle nevertheless.
The idea we’re trying to focus in on in this Topic is how much work the Community can voluntarily offload from SmartThings to help address the concept of FAQs, and even provide and maintain the content for as many as we wish to do. It comes from the perspective of: “we’re already doing it (answering common questions) anyway, so how can we do this a little better and a little more organized; with a bit of structure and blessing from ST’s moderators, ie @April, @Mager, @Ben …”.
Coincidentally, Mager just started this rather related Topic today: