GE ZigBee In-Wall Smart Switch Issues

Devices & Integrations
1

I am having an issue with the GE ZigBee In-Wall Smart Switch. I have 2x the smart switches in my house. These were setup about 8 months ago, and I haven’t had any problems with them at all. I decided to add another smart switch to my house to bring it up to 3 total.

There appears to be a problem in SmartThings Hub that is preventing this smart switch from working like the others. After I install it in the wall, and when it is in an unconnected state, it powers on and off the lights using the physical switch fine, however after I connect it to the SmartThings Hub through the mobile app, only the app can control the switch and the physical switch no longer does anything.

I thought this might have been a faulty switch and hooked it up through my Echo’s built in Zigbee hub and the switch worked perfectly both through the app and physically.

Looking for suggestions.

2

How far is the switch from your hub?

3

I had the same issue with a switch that had been in place for 6 months. Last week the physical switch stopped but it could still be controlled via smartthings.

2 days ago it started working fine again…

4

I will have to get it a try and reset it up.