This is one of my pet peeves with home automation and SmartThings in particular. This has been a known issue that frustrates users, regardless if it is GE’s fault (I’m not convinced). Now that they know the issue, sold these switches and thousands suffer from this, there seems no motivation to resolve it. Instead they rely on support handling this on a one on one basis.
They should be able to write defensive code and utilities that handle the issue after the fact, in my opinion.
Home automation hubs must be able to handle uncooperative devices. These GE switches won’t be the last. Otherwise home automation will continue to be only the domain of the hobbyist and never reach the mainstream status.
Stepping off soapbox…