GE Link dropping like flies


(Matt Fink) #1

Does anyone else have issues with GE Link bulbs dropping off the system? I had a serious issue with v1 where they would work fine for some time then drop off randomly and I would have to remove and re-pair them to get it to work again and then they would drop again. My solution was to add them and control them through Hue but before I got to fully test it my v2 hub came in.

With v2 the GE Links were solid…until a few days ago, I have had random ones show up to add in connect new device that lead to nothing and again I have had ones drop off and lose control. I would try the Hue route again but Hue does not work with v2 yet for everyone according to tech support.

Has anyone discovered a fix for this?! It’s so frustrating - I use the link bulbs for majority of my house.

Thanks!


(Joe) #2

What doesn’t hue work with? I’m using hue bulbs and they work perfectly.


(Matt Fink) #3

Can’t link to my bridge - they told me its a known issue for some and they had me send my hue’s mac address to them to work on it. Haven’t heard anything back. Since day 1 I haven’t been able to connect to hue even though it works fine on its own and smartthings sees the bridge.


#4

This is a firmware issue with the GE bulbs and unrelated to our hub. This device is not certified at this time due to this firmware issue.

A new firmware version that corrects this issue should be out in the next two months and we’ll look at supporting this device officially.


(Benji) #5

Have a look at this thread. It’s not ST, it’s the bulbs themselves, it will do it if they are connected to a Wink hub or a Hue Bridge.


(Benji) #6

Hey @Tyler , do you have any more specific information on the bug with the firmware? Have you spoken to GE about it? I tried to escalate it through Wink but they just said “there are no firmware updates available for the bulb”.


#7

I don’t have any more specific information to provide other than to say that the firmware update is not ready at this time but should be available in the near future.


(Benji) #8

So you’ve been in communication with GE about it? There’s hope that it might be fixed? Should I hold off on selling all my GE Link bulbs? Serious questions…

Also, will we be able to update the bulbs through the ST hub?

Sorry to blast you with questions but you are literally the only person on the planet that’s willing to talk about the problem, other than between customers.


#9

I haven’t talked to GE directly about this issue, but I’ve spoken with someone who has. They are aware of the issue and it seems to be fixable over the air. If you can live with the pain for a few more months I’d say to keep them.

Our hub does not yet support ZigBee OTA updates, but we’re working to quickly add this functionality exactly for these reasons.


(Benji) #10

Good enough for me! Thank you @Tyler!!


(Marc) #11

This happens to me also, but only after a power failure. It’s quite annoying and this is why I am not a big fan of smart bulbs.


(Tasmin) #12

Its not a fix for the dropping, but in order not to reset up everything again you can do this: Go into IDE. Find the Device network ID (“E56F” for ex) for the newly popped up bulb and copy it down. Delete that new bulb device.

Open the set up device it should be (Outdoor light 1 for ex), copy and paste new bulb # into the network ID and delete any Zigbee ID there.

That matches them back together and all the smartapps will start working again.

Not ideal, but a quick fix when it does happen


(Dale C) #13

Any status on OTA updates with ST hub?


(Zachary) #14

I know this is an old post, but I have a bunch of these. I particularly got a few of the par ones as outdoor flood lights, and have them on double flood light with motion sensors (non-zwave).

Is this going to cause problems as the motion sensors will be turning the power on and off repeatedly?

If so, is it a better idea to have them “always on” and use a z-wave motion sensor outside to control the lights?

Any advice much appreciated as I just spent $200 on outdoor double flood lights with motion sensors and don’t want to install them if they are going to cause the GE Link bulbs to malfunction!


FAQ: GE Link Bulbs Dropped Offline
#15

Yes.

Read the manufacturer’s instructions for these bulbs – – they almost certainly say that they are intended to always be on power, not to be turned on and off.

If so, is it a better idea to have them “always on” and use a z-wave motion sensor outside to control the lights?

Yes, but getting the motion sensors to work correctly outdoors can be tricky. PIR motion sensors work by detecting very tiny changes in heat moving across the sensor. If placed outdoors, you tend to get a lot of false alarms from Gusts of air or even a cloud passing across the sun.

For this reason, most of the Z wave and zigbee motion sensors say they’re not intended for outdoor use. Aeon Labs Multi sensor is rated for outdoor use, but the manufacturer specifically suggests disabling the motion sensor function and just using it for light and temperature if it is used outdoors.

There are some people who have been successful using zwave motion sensors in a sheltered area covering a fairly small detection zone, so you can always try it. But it can be problematic.

There are two main options. The first is to use Mike Maxwell’s zone management smart app which will take the readings from several motion sensors to create a zone. This can significantly reduce false positive alerts.

Alternatively, people tend to use different technologies outdoors. Geopresence and/or Ibeacons Can work for detecting household members. Trip beams and pressure mats are other alternatives.

And many people have motion-activated outdoor floods which are not connected to their smartthings system in combination with other lights which are Networked, but through indoor smart switches. This is what we do at my house. But different things will work for different people. :sunglasses:


(Zachary) #16

Hmmmm,guess all of those flood lights I just got are going back to Home Depot! There are flood lights with old old motion sensors currently installed. Since the motion detectors were basically broken, I was going to replace them with completely new fixtures like these, http://www.homedepot.com/p/Defiant-180-Outdoor-White-Motion-Security-Light-DFI-5412-WH/203766735, which I got at HD.

Maybe I just just leave the current old ones, de-activate the old motion sensors, and try rigging up some z-wave motion sensors outdoors to the GE Link bulbs in the old fixtures, and see if I get decent results…


#17

It’s worth a try. Outdoor motion sensors are one of those things where “all home Automation is local.” It just depends on really small issues like air patterns.

If you p’re going to invest a lot of money though, I would also note that weather patterns are different at different times of the year, and a system that works perfectly in November may have a ton of false alerts in July. It Can just be hard to predict.


(Zachary) #18

As always, appreciate all of your help!

Since they will be used for lighting and I can always just disconnect and go back to the old way, it doesn’t really matter too much if there are some false alarms. The flood lights are pointed at the driveway and backyard so if they come on randomly a couple of times it shouldn’t make a huge difference. Not for home security.

http://www.monoprice.com/product?p_id=15271 look pretty nice and Z-Wave Plus to boot! They will not repeat though right?


#19

Correct, battery-powered devices do not repeat. Zwave plus means a significantly longer range, though. :sunglasses:


(Zachary) #20

It does say on the page:

Z-Wave Plus: Z-Wave Plus® devices act as signal repeaters for the Z-Wave Plus network, so multiple devices result in more possible transmission routes, which helps eliminate RF “dead spots” in the network. Any Z-Wave Plus enabled device displaying the Z-Wave Plus logo can be used with Z-Wave Plus devices from other manufacturers.

But I am assuming that is just some generic text they copy and pasted over there…