GE Jasco 12723/12724 4 way switch install only working on 2 switches

I’m not sure if it is on the same circuit. I think so. I read elsewhere on the net that the neutral is essentially just a path back to the breaker box and that it does not have to be on the same circuit. They emphasized “NOT”. I do not know if that is accurate however.

I have three junction boxes. In box 1 I have two red and two white (plus ground) connected to the 4 way switch. No black on the switch, instead the back are wired nutted together. Also in this box I have two white wires wire-nutted together not attached to anything. In box 2 I have just one romex feed. White, red and black and ground attached to the switch. Using a volt meter I only get 120v between the black screw and ground when the switch is in one position. So I do not believe this is the line. In box 3 I also have just one romex feed. White, red, green and black attached to the switch. Unlike in box 2, in this box 3 I do get 120v between the black screw and ground regardless of the switch position. So clearly this is the Line. So to summarize, box 1 is the 4 way, box 2 and 3 are the 3 ways, with box 3 apparently having the Line and box 2 feeding the load (light). In box 1 there are a total of FIVE romex feeds, which I think two are for a separate 3-way (more on that below) and the other 3 are for the 4 way I’m concerned with here, I think…

In box 1 there are two switches. One switch is related to this 4 way setup. The other is part of a separate 3-way for a different light. I have already installed a GE 12722 into box 1 for that separate 3-way unrelated to this 4 way, and tapped the wire nutted whites in there to feed the 12722 in that box. I then have the add-on 12723 switch in another junction box. So that separate three way with a 12722 and 12723 is installed and working great for that. So I am not trying to get this 4-way for the other light working, which happens to share a same junction box with the Line/Primary switch for it in this same box. I only mention that part here to say that I am successfully using the neutral feed from there for that. I have pigtailed another lead off of that which I plan to use to feed the neutral for this 4-way setup for the other light. I hope I am making sense here…

OK so with that background I’m hoping now that you have the full picture of what I am trying to do. My questions are:

  1. Which box should I set up as my primary for the 12722? In box 3 there is the Line so I kind of think that means I must use box 3 as the primary? I would have the black wire for Line, the white wire in it for Neutral (can this be used even tho its not part of a wire-nutted loop?), and red wire for a traveler, however I would have NO wire set pass along for Load. So I think that means I cannot use box 3 as the primary. Which means I’d have to use box 1 as the primary then. However at box 1 I have no “Line”. Only black wires in there are wire nutted together.

  2. If you or someone can kindly tell me what box needs to be primary, and how to wire it per #1 above that wold be fantastic. Then from there, can you please explain what wiring I would need to do in boxes 2 and 3? It seems that I will somehow need to reuse the wires for different purposes to get this to work, if that’s even possible? I do know that running any additional wires to/from box 3 is not possible, tho if absolutely necessary I could run wires between box 1 and 2, I think.

Thank you!!

EDIT: I meant to also say that the 3 way setup (the one already working GE 12722/12723 system) that shares a box with the 4 way in box 1 are one separate circuits from each other, in case that matters. That said, I am feeding that 3-way with the neutral that seems to be part of the 4-way and that is working. I think the main challenge is that the neutral is in a different box (box 1) than the Line power feed (box 3).