GE 12725 pairing not working


#1

12725 dimmer switch went to unrecognized status… I removed device and i cannot refind it in smartthings to reconnect it.


(jkp) #2

try running a General Device Exclusion

ST app: More tab: Hub is Online: Z-Wave Utilities


#3

device was successfully excluded and removed from smartthings. it is in a 3 switch port with both other switches working fine. still not showing up.


(Jimmy) #4

Did you do another inclusion after the exclusion?


#5

I did, no devices found


(jkp) #6

Pulled the air gap on the switch?


#7

The radio may just have died. It happens. I’ve had two go out over the past two years. Jasco will replace them under warranty (two year warranty I believe). They won’t ask for the old one back.

I called them to get replacements.