Hi,
I have a bit of an issue with my Fortrezz SSA01 alarm and wondered if anyone could help before I have a rant at Fortrezz. I paired it with my Smartthings hub and it was working fine. I then needed to reset my hub because of Samsung account difficulties (why are there 2 account systems ). I went ahead and did a factory reset on the hub. I then went through all my motion sensors and reset and re-paired those. All good so far. I then came to my Fortrezz siren and tried to reset that as it was reporting already being in a network only to find there is no way to reset it. I contacted Fortrezz who told me to remove it through the IDE but it is not in the IDE. I also tried the exclude thing but that doesn’t work either because my hub has no knowledge of it due to the reset. So now I have a siren that thinks it’s in a network and no way to remove it from that network. I have a brick. Is there anything else I can try? If not, I’m going to have a rant at Fortrezz for not making it clear this would happen if you reset your hub.
Thanks all.