Fortrezz Siren not responding

Hello. I just moved to a new house and purchased the newest hub also. I have connected my Fortrezz Siren and I cannot get it to respond to the any function including the test with the app. The alarm does work when unplugging or pushing test on back of alarm. Any help would be greatly appreciated. Thank you!

Anyone have a suggestion to help solve my problem?

My first one stopped working and I emailed the company and they send me a new one. So my advice is contact them directly.