Hello, I’ve been trying to register for Samsung’s SmartThings Flex Connect in the Chicago region. Every time I try to register, it says, “Something went wrong, please try again.” Any help would be appreciated in registering
Hi, @Pandas
I suggest you contact the SmartThings Customer Support to ask why this is failing.
There are no agents from that team in the forum, and it seems other users haven’t seen this before.
Here are the instructions to do so:
Note: Remember that to open a report of an issue, such as not being able to connect a device, you need to reproduce the issue first and follow the steps below immediately after.
- Open the SmartThings app
- Go to the menu tab at the bottom-right corner.
- On this page, select the option “Contact Us” and then go to “Error reports”
- Select the topic related to your issue and follow the steps to submit your support request
Note: In the page where you need to describe the issue, leave the “Send app log” option enabled since this will send the app logs to the corresponding team.
It’s better when you provide a screenshot or a video showing the steps you follow to have a better reference on where you’re getting the error.