So yesterday I got a new Honor 7x phone and needed to use the Smartthings App on this phone. With the release of the Honor phone in the USA recently, I am sure people will have this similar issue. I experienced and have read issues where the Smartthings app does not want to work with the Huawei/Hono…

Hi, Many thanks for this - I have exactly the same problem on my Huawei P20 Lite. It’s ridiculous that in this day and age an App can force you to use a browser and then even when you do use a common browser, it still fails!! Installing the old version allows it to work fine, but then Google Play…

[image] rgledhill: Now when I run it, none of my devices appear. It turns out there are TWO apps called SmartThings; the newer one recognises my login but doesn’t have any of my devices. The older one appears to work fine. Seriously Samsung, get your act together!! Richard It’s frustratin…

Ah, interesting, so they taking many months to migrate users over… I’ll uninstall the new one then, and carry on with Classic. Thanks, that’s very helpful! Richard

I experienced the same issue and got it fixed today. Note, I had no issues with my Samsung tablet, but my two Huawei Honor 8 phones stopped working after converting to the new Samsung account. The problem seems to be definitely related to the Huawei devices. I called Samsung support and tried a fe…

I fixed it by doing the following: Removed Edge browser Installed Samsung browser Made Samsung Browser default

[image] Rod_Stevens: If the browser tries to prompt you to open a browser, select CHROME and ALWAYS The step 4 (select CHROME and ALWAYS) SOLVED my issue for my Huawei P20 pro. Thank you very much!!!

Hi, thank you, this worked for me.

Managed to fix this issue in a similar way on smartthings classic, Make sure Chrome browser is installed and system language is English In system settings, search for webview, then click “System Webview licenses” Then click “System Webview licenses” in Legal page, you will get a Credits page Clic…

FIX! If you are having issues with the Huawei Honor Phones signing into the Smartthings app

Apps & Clients

JDRoberts May 18, 2018, 12:05pm 3

It’s frustrating everyone! See the FAQ (this is a clickable link)

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FIX! If you are having issues with the Huawei Honor Phones signing into the Smartthings app

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