I hope for everyone’s sake my experience is not normal.
Double-backer pledge received - one HUB DOA - red LED is rolling around inside hub.
Other hub will not stay “Active” I signed out of the app to see if signing it would help - I can’t get back in - bad password - password reset feature from phone is not working correctly. It only emails a partial URL to reset password.
At the mercy of “email support” - which seems to be taking their time with any responses.