Jody, I do appreciate you posting here which I assume was too help. I do thank you for that. However, I don’t like being PMd and being asked about the serial number of my panel. I am currently processing a complaint with the BBB in California and do not want to do anything to jeopardize my complaint. If you and your engineer colleague that you talked to want to really do something, why don’t you push out a software update that corrects the activation code being displayed on the screen. Even if you use the serial number to look up the panel in your system, that is not going to fix the problem that the code is displayed on the screen. If you find the panel in your system and find the activation code for that panel, will I be able to use that code to connect the panel too the app? Will I be able to use the code with the panel connected to my wifi? If you can guarantee me that, I would be willing to send you the serial number. If I send you the serial number, will you send me a code that will activate the panel? Are you able to prepare a software update to fix all of the panels? If so, why not just do that for everyone. Even if you could, I don’t believe that your supervisors will allow you to publish the update. I think that Smartthings is purposefully bricking these panels to remove them from service. What other explanation can there be if they are leaving the reset instructions on both ADT’s and Smartthing’s websites, knowing full well that any panel subjected to the reset will be rendered useless.
As you can probably tell, I am not very trustful of Smartthings. Can you tell me why Smartthings is willing to brick their own product rather than to fix it? I know it sounds like I am jumping on you here and I hope you are here to help. I would like to keep everything public so that others can take advantage of having their panels repaired also. I hope that you can understand this and I am very grateful for any help that you can give us. Maybe if you could explain on here what you can do with the serial number and how that will help us restore our panels. Don’t you believe that all of the panels should be restored to use if they can be? I would just like you to be more public about how you are able to help and what that entails. I don’t think anyone wants to get into a pissing match about how, where or when they obtained their panel or if they have a sales receipt. This thread is here to help all users of the ADT Smatthings Panel no matter how they obtained it, short of theft. Smartthings has bricked these panels and they should be responsible for fixing them.
Thanks again for any help you can give and I hope that you will not take offense to this post.