Here’s my situation.
Home network:
Netgear Cable Modem CM600.
Samsung SmartThings Wifi Model ET-WV525. I have the 3 pod mesh version.
I have many devices connected to this network.
Situation:
We had a internet outage in the area last week where without warning Comcast decided to upgrade their network. Internet was down for about 6 hours and when it came back the SmartThings Wifi router connected to the cable modem would not automatically come back. The red light just kept blinking.
I connected a laptop directly to the cable modem to see if the internet was up and that worked. I swapped the SmartThings router and it was the same thing - red light blinking.
I even rebooted the cable modem and the router in sequence but nothing worked. I then reset one of the routers to see if that would fix the problem, but I am still stuck where the the Smartthings wifi router does not connect to the internet.
I then launched the ST app on my mobile and went through the steps of adding a Smartthings Wifi hub.
I see the alternating green and red blinking light on (on two of the pods I see this alternating green and red light but on the third one is blinks green for a long time and then changes to red blinking afterwards).
When I click next on the ST app I get a message on the that says “The Smart Things Wifi can’t connect to the internet. Reboot your modem or set your IP address manually”. There is a button for “Set IP address manually”.
I click on the “Set IP address manually” and set the IP address, gateway, DNS etc. and I get the same error message as above. The progress circle goes up to 31% before I get the error message..
I can verify that the modem is connected to the internet by directly attaching a laptop and checking.
Any suggestions to get me back on track is appreciated as many of my devices connected to the SmartThings hub are not working.
Should I go through the process of updating the firmware on one or all three of the pods?
Thanks