Error Code 36-301

Devices & Integrations
1

I am trying to add my hub version et wv521 to the ecosystem, but I keep getting error 36-302. I have already tried on both iOS and Android, and I’ve performed a factory reset as well as the firmware update process with the purple light. The device is brand new.

model: et wv521

2

Deals is not the ideal category to post your question. :slight_smile:

Tagging @nayelyz @Itati

3

Just to note: these were first introduced in 2018 I believe and have not been manufactured in several years. Plume no longer works and possible ST no longer supports it on the hub side. Support can answer that. Even if you got it connected, I doubt you would get t use ito for long. Best recommendation would be to return it and get your money back. Then buy one iof the newer hubs (V3 or Aeotec V3/V4).

4

Hi, @marvic321
As @jkp mentioned, this is an old Hub version. I don’t know the extent of its support, so I suggest you contact Customer Support to ask about this, since we don’t have info on whether this is expected to work.

Note: Remember that to open a report of an issue, such as not being able to connect a device, you need to reproduce the issue first and follow the steps below immediately after.

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “Contact Us” and then go to “Error reports”
  4. Select the topic related to your issue and follow the steps to submit your support request
    Note: In the page where you need to describe the issue, leave the “Send app log” option enabled since this will send the app logs to the corresponding team.