Error code 33-504

Devices & Integrations
166

Thank you for letting me know, @wtmolinejr! I’m glad you got it working!

167

@nayelyz
Hi,

I’m facing same issue with M/N: IM6001 - V3P01 model.

After device detection when adding through Smartthings, I’ve tried to connect it via Wifi and Ethernet to the internet and it gives me Error 33-504. Tried to reset it couple times and still the same issue. I tried to block using parental controls and block the port - my router doesn’t support that so no luck.
Here is the S/N: 3021671875. Any help here is appreciated.

Thanks

Teja

168

Hi @Tej_G

Thank you for the information.

Could you please send us the hub logs by following the instructions in the link below?

[SmartThings Hub Certificate Issue - Steps to Try])

Once you’ve submitted the logs, please let us know so we can continue investigating the issue.

Thank you!

169

Hi @Itati ,

I’ve sent an email to build@smartthings.com with the logdump attached. Let me know if I should send it via Direct message.

Thanks Tej