Error code 33-504

jkp · April 8, 2025, 7:43pm

SmartThings posted a thread on how to resolve the 33-504 error

Troubleshooting SmartThings Hub 2018 and Aeotec Hub Announcements

Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement information if necessary. Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) or an Aeotec SmartThings Hub, the following root causes may apply: Your hub cannot access the internet over Ethernet or Wi-Fi connections Hubs manufactured before April 2024 may not have received firmware updates after production. If a Hub has not been claimed by March 2, 2025, it may not have been updated before purchase or activation. The following steps could be attempted to claim your hub successfully. Verify Internet Connectivity: Please verify the following: Your hub can connect to the internet If claiming over Ethernet, the LAN is internet-connected If claimin…

Topic		Replies	Views
Another Smart Hub Connection Issue - Error code 33-504 Devices & Integrations	23	610	May 22, 2025
Smartthings Hub disconnected \| Can no longer add it to Smartthings App on Android (no matter what I try) General Discussion hub , smartthings	10	1965	July 30, 2023
Cannot add new SmartThings Hub v3 Devices & Integrations	4	354	January 31, 2020
Smartthings app won't let me add Hub Devices & Integrations	3	436	December 30, 2019
Setting up smartthings hub v3 Devices & Integrations	3	617	December 12, 2021

Error code 33-504

Related topics