Hi All, I’ve seen quite a few posts from people having issues adding their Smart Hub in SmartThings. I have a brand new IM6001-V3P06 purchased from Bunnings yesterday and cannot add it: Device is detected when SmartThings is open on my Galaxy Z Flip5 (but have also tried adding it manually) Invite…

Similar issue Error code 33-504 Serial Number: 3011073975 Please help

Hi, could you send me a DM so that i could send you the log file. Thanks.

Hi @Dr_Noman_Shaikh I’ve already replied in the other thread Troubleshooting SmartThings Hub 2018 and Aeotec Hub - #249 by Itati

Hi @Jimmy_UE Please send them to build@smartthings.com

Hei I have problem med 33-504 S/N 4021286560 Please help me

Hi @Arkadiusz_Sikorski Have you already followed the steps mentioned in the main post? [image] Troubleshooting SmartThings Hub 2018 and Aeotec Hub Announcements Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement …

hola, después de bloquear el puerto y la web sigue sin dejarme conectarlo, 4021254981 Hi, after blocking the port and the website, it still won’t let me connect, 4021254981

Hola @ruben_lema Podrías enviarnos los logs para verificar qué tipo de error estás obteniendo, por favor?

Error code 33-504

Devices & Integrations

Itati (SmartThing Developer Support) February 25, 2026, 9:01pm 160

Por favor sigue los pasos descritos aqui: Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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Error code 33-504

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