Error adding August Wifi Lock

I have attempted to add an August Wifi lock but an error is returned during the step of linking the August Home account to Smartthings. The error is “Connection between Smartthings and August Home encountered an error. Request Code:296BL6”.

It does show the linked service in the Smartthings app but the lock does not get added to devices. I have tried to delete the linked service and go through the process again which did not help.

Contact Both August and ST support to report the issue :slight_smile:

August Support

SmartThings Support

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