Error:500: Internal Server Error Can't delete my Location

Devices & Integrations
1

I’m trying to reset everything so I can start again.
I followed the “how to reset the hub” on the Samsung UK site and went to my Smartthings ide webpage
to delete my location. But it won’t let me. I keep getting this
Error:500: Internal Server Error
URI:/location/list
Reference Id:3efcbfcb-fb25-4dd2-8013-5ea70576cf6d
Date:Thu Aug 24 08:40:27 UTC 2017

I did install the android app of Smartthings, but it just crashes.
How to fix this?

PS I have talked to someone on the Samsung chat. But they couldn’t help me.
Thanks people.

I’ve tried to add my hub but that’s not doing anything.

2

Do Smartthings support come on these forums?
I’m still getting the error.

3

Hi. I did have same problem. The root cause might be that you cannot delete the default location. I created new location, changed that to be the default location. After that I was able to change old location as “not default” and then remove it.

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4

I was getting the same error. Switching default location worked for me too.

Thanks

1 Like