Erratic behaviour over the weekend


(D B) #1

My Smartthings hub and app have literally been doing their own thing this weekend. I have since Friday had instances of individual lights switching on by themselves, automated schedules going out of sync and virtual switches experiencing delays. On Saturday, I had one of my Osram GU10 bulbs disconnect completely from the hub and the only solution was to rediscover said bulb. On other occasions, only certain bulbs come on when the virtual switch was used to power on all bulbs etc. Anyone aware of any issues on the platform this past weekend? I am especially having issues with the master/slave bulb switching.


(Aaron S) #2

Are you back online? Did you reach out to support@smartthings.co.uk? We have a great looking team of agents that can help you out. If you already reached out but haven’t received a response, shoot me a DM with your ticket number and I’ll see whats going on.