# Enbrighten new Zigbee 3.0 devices (May 2020) **URL:** \ **Category:** Devices & Integrations\ **Created:** [May 15, 2020, 4:00pm UTC](https://community.smartthings.com/t/enbrighten-new-zigbee-3-0-devices-may-2020/194056 "2020-05-15T16:00:53Z")\ **Posts on this page:** 1\ **Showing post:** 67
**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\ **Post date:** [April 3, 2021, 1:57am UTC](https://community.smartthings.com/t/enbrighten-new-zigbee-3-0-devices-may-2020/194056/67 "2021-04-03T01:57:53Z")
there are others seeing offline issues so possible there is a cloud/backend issue… > [@Need big help here. Zwave devices adding but showing offline](https://community.smartthings.com/t/need-big-help-here-zwave-devices-adding-but-showing-offline/223916): > > Got a real bizarre problem here folks. I wanted to add a GE toggle switch next to an existing one in the same 3 gang box. Wired up fine. When I went to add it I got this warning I’d never seen before that it didn’t connect securely and to go into exlcude mode to take it out and re add it. I did that but I got the same warning message so I said ‘Skip’ and it shows up in the app but offline. Also could not change the name of it…but I CAN in the graph API and it updates the label in the app but still shows offline. Troubleshooting some more I thought maybe the switch was bad. Well stupid me I removed a known working switch in the same box and when I tried to re add it I GET THE SAME ERROR and now it is showing offline!!! So now I’m hosed on both, to just pursue the insanity I added a … > [@Simulated Alexa Switch online in IDE, but offline in app](https://community.smartthings.com/t/simulated-alexa-switch-online-in-ide-but-offline-in-app/223944): > > Hey guys, First post. I have previously used the Simulated Alexa Switch device handler to install a virtual switch that integrates with an Alexa routine. This switch is still working perfectly. As of yesterday, when I try to create a second simulated Alexa switch, it appears online in IDE, but offline in the app and is not recognized by Alexa as a device. I have tried deleting and reinstalling the switch that doesn’t work, rebooting the hub, making changes to the switch in IDE, and everything short of deleting and reinstalling the device handler because that will mess up the switch that is working. Does anyone know why this might be happening? --- _[View the full topic](https://community.smartthings.com/t/enbrighten-new-zigbee-3-0-devices-may-2020/194056)._