I’m working on some custom Edge device drivers for some Zigbee sensors but despite the device driver explicitly matching the fingerprint of the device (manufacturer and model) it is persistently being matched to a generic default one based on matching the Zigbee Clusters that it supports. My unders…

[image] MartynWendon: I see there’s an option for “Dump Hub Logs” in the /advanced UI, what does that do? Are we able to view the hub logs (as opposed to driver logs from the CLI) to see what happens during pairing? This dumps the hub logs so that they can be analyzed by smartthings. In case …

Hi, @MartynWendon . It’s great having you back in the SmartThings Community! [image] MartynWendon: I see there’s an option for “Dump Hub Logs” in the /advanced UI, what does that do? Are we able to view the hub logs (as opposed to driver logs from the CLI) to see what happens during pairing? I…

Hi Mariano. I tried many times and when I uninstal zigbee thing mc and still i have your moisture sensor installed but when i recognize device I have all time zigbee thing. This device not recognize properly… A dont know what happend :frowning:

[image] Zbigniew_Wypij: I tried many times and when I uninstal zigbee thing mc and still i have your moisture sensor installed but when i recognize device I have all time zigbee thing. This device not recognize properly… A dont know what happend Hi @nayelyz There is other case of device not …

[image] Zbigniew_Wypij: Hi Mariano. I tried many times and when I uninstal zigbee thing mc and still i have your moisture sensor installed but when i recognize device I have all time zigbee thing. This device not recognize properly… A dont know what happend Hi, @Zbigniew_Wypij It isn’t clear…

Today. I changed battery and now my devices works fine… Thanks for all.

Hi, @MartynWendon Is the device you have issues with the one with the fingerprint below? Manufacturer: Shyugj Model:TempAndHumSensor-ZB3.0 The engineering team was able to pull your Hub logs but we don’t know if they include the failed join because the joining process seems correct but the driver…

Hi @nayelyz Apologies for the delayed response! [image] nayelyz: Manufacturer: Shyugj Model:TempAndHumSensor-ZB3.0 Yes, that was the device. I actually tested again on a different hub and didn’t experience the same issue. When I then returned to the original hub I cleaned up a load of old…

Hi @nayelyz An update, I’ve experienced a similar issue but with another device. The same hub as before, I dumped the logs. This time it’s the device "manufacturer: “Shyugj” model: “WaterLeakageSensor-ZB3.0” and is being assigned “Zigbee Thing”. The fingerprint for this device is in driver “2350…

[image] MartynWendon: Perhaps there’s some issue with the logic, that once a built in device driver has been downloaded to the hub, then that will be preferred during initial pairing even after the device has been removed and re-paired? This seems to be the case, after I: Removed the device …

Edge Zigbee Device Fingerprint Matching

Developer Programs Support

nayelyz (SmartThings Developer Support) May 14, 2024, 9:21pm 29

Hi, @MartynWendon
The engineering team let us know that a fix for the issue went out today, it seems there was something wrong only in the EU region, so that’s why the first solution wasn’t effective for you.
Please, let us know your results.

IKEA Badring

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Edge Zigbee Device Fingerprint Matching

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