Just a tip for folks who’re facing the 0000 MSR issue while trying to pair the lock (and other Z-Wave devices) with the ST hub. This issue started after the October hub firmware update. This process seems to work in resolving the issue:
- MAKE SURE YOUR DEVICE IS WITHIN 1FT (whisper distance) OF THE HUB BEFORE DOING THIS!
- Reboot Hub
- Exclude device
- Reboot Hub
- Wait for 5 minutes
- Start “Add a Thing” on ST app and ST App will say “Looking for devices”
- Wait for 5-10 seconds and then starting the pairing process on the device