I have an ecobee4 and smartthings. I had them integrated just fine. I had some sort of issue with house wifi and the ecobee got disconnected from the wifi. After i did a factory reset of ecobee, it started to work again but I had to reprogram it. Now, the smartthings app stopped being able to control the ecobee4. I removed the device on the app. Now when I try to re-add, it shows up in the app as “null”.
Steps I am following:
- Ecobee4 smart thermostat
- When I go to “select your thermostat” there is something there with a long serial number. I press that and it says “no available options” on my screen. I hit “done”
- I then hit “save”
- I go to my home and look at my things and it comes up as “null”. The background behind the thermostat is gray and does not show a temperature or options for settings.