DISAPPOINTED WITH SUPPORT - was requesting Support help in getting a firmware update for my SmartThings V2 Hub

Best advice - if you have a friend or family who has the ability to block ports - temporarily use their network so you can update the security certificate of your hub. While using that instance of leaving Ethernet disconnected - I recommend leaving Ethernet connected.

For v2 hub:

  • remove batteries
  • Leave Ethernet cable connected between hub and network.
  • Block port 123 udp
  • Remove power cord
  • Press reset slow and insert power cord.
  • Continue holding for 30 seconds until you see solid yellow and release
  • Onboard hub into app
  • if you see a file downloading, remove the block of the port
  • If it has a really old firmware version, be patient, it can take time as it needs to apply every single firmware version.

More details on how others were able to resolve the issue