The only automation, seriously the only one, that runs locally is the official smartlighting feature. And a few bits of smart home monitor. Routines don’t run locally. None of the smartapps in the marketplace section run locally. Only the official smart lighting feature. And then only with some devices.
If a smart app is in the marketplace section, it is considered “published.” Support will help you with those, as they will with routines, smart lighting, and smart home monitor.
Everything else, including core, is considered “custom.” Support usually will not help you with those, you have to look for help in the community.
If you had a new problem show up with core today, try the following thread:
