Devices went offline and now they can't be re-joined

Devices & Integrations
21

Hi, @Techneck28
I sent you a reply in the DM where you provided more info. I’ll post my question here again:
Could you let me know to which Hub you tried to install the device, please?
The engineering team can find the logs by looking for the Hub’s EUI, and I see you have three different hubs registered in your account that belong to a different location each.

22

Nope, I don’t have that problem. I hold the reset button, insert the battery, I get a redish bling, I release the button and then it begins to blink blue twice every few seconds

23

I didn’t see the dm, where would that be?
To answer your question, the hub I’m having problems with is called PA Home