# Devices showing in Smarthings website but not in App (IOS)

**URL:** <https://community.smartthings.com/t/devices-showing-in-smarthings-website-but-not-in-app-ios/186306>\
**Category:** Devices & Integrations\
**Tags:** echo\
**Created:** [February 9, 2020, 9:10pm UTC](https://community.smartthings.com/t/devices-showing-in-smarthings-website-but-not-in-app-ios/186306 "2020-02-09T21:10:56Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![schmidtbaby](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@schmidtbaby](https://community.smartthings.com/u/schmidtbaby)\
**Post date:** [February 9, 2020, 9:10pm UTC](https://community.smartthings.com/t/devices-showing-in-smarthings-website-but-not-in-app-ios/186306/1 "2020-02-09T21:10:56Z")

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Probably been asked before but please help!

I was one of the early adopters and have about 30 devices that show up under Devices on the web, but about 10 don’t show up in the App. I do notice that the that the ones that don’t show up are not assigned to a "Group " on the web.  
**Shows up…**

| Name | Outlet |
| --- | --- |
| Label | Computer Light |
| Type | SmartPower Outlet |
| Version | Published |
| Zigbee Id | 000D6F000B2D5EE3 |
| Device Network Id | 3D40 |
| Status | ONLINE |
| Hub | Point Carpenter Hub |
| Group | Master Bedroom |

**Does not show up**

| Name | Dimmer Switch |
| --- | --- |
| Label | Den Fan |
| Type | Dimmer Switch |
| Version | Published |
| Device Network Id | 05 |
| Status | ONLINE |
| Hub | Point Carpenter Hub |
| Last Activity At | 2020-02-09 4:08 PM EST |

Thanks

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**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\
**Post date:** [February 9, 2020, 9:15pm UTC](https://community.smartthings.com/t/devices-showing-in-smarthings-website-but-not-in-app-ios/186306/2 "2020-02-09T21:15:29Z")

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Classic app, new app or both?

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<div class="post-metadata">

**Author:** ![schmidtbaby](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@schmidtbaby](https://community.smartthings.com/u/schmidtbaby)\
**Post date:** [February 9, 2020, 9:24pm UTC](https://community.smartthings.com/t/devices-showing-in-smarthings-website-but-not-in-app-ios/186306/3 "2020-02-09T21:24:45Z")

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New app - I can’t even load the Classic app on IOS anymore. How do get to it?

I think when I first use the Smarthings app on my Ipad, it asks you which one to use, but my password does not work on the Classic app and when I ask for a password reset, I never get the email!

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**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\
**Post date:** [February 9, 2020, 9:27pm UTC](https://community.smartthings.com/t/devices-showing-in-smarthings-website-but-not-in-app-ios/186306/4 "2020-02-09T21:27:26Z")

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Ok, first thing to check in the new app, click on menu (three bars in the upper left of the screen) and select devices. Do your missing devices appear there?

For the Classic app, are you choosing New to SmartThings when logging in? Don’t use the existing smartthings account login option.