Devices "offline" in smartphone app when using Trend Micro VPN

I just installed Trend Micro VPN on my Galaxy Note 8. I’m at a Hilton using their Wi-Fi and when the VPN is on, all the devices in the phone app so “offline”. When the VPN is off, their status is then displayed. Thoughts as to why this happens?

this has something to do with the fork of the ST server you are trying to connect to and the actual location that you are at. some other websites act up or refuse to connect correctly.