# Devices Offline and Unavailable **URL:** \ **Category:** General Discussion\ **Created:** [September 29, 2017, 12:07am UTC](https://community.smartthings.com/t/devices-offline-and-unavailable/100248 "2017-09-29T00:07:12Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Dorset\_Gray](https://avatars.discourse-cdn.com/v4/letter/d/9de053/32.png) [@Dorset\_Gray](https://community.smartthings.com/u/Dorset_Gray)\ **Post date:** [September 29, 2017, 12:07am UTC](https://community.smartthings.com/t/devices-offline-and-unavailable/100248/1 "2017-09-29T00:07:12Z")
yes it happened to me too. It had to be as I was going to bed and noticed lights still on that should be off. After a lot of frantic activity to reconnect on ST and then Philips Hue and a few choice words that I will not repeat here I ripped out lights from their electric sockets and went to bed. In the cold light of day and after spending a few fruitless hours trying everything I could to preserve my routines and my devices I was forced to start again. I have a Samsung SmartThings with some SmartThings plugs and sensors plus a Philips Hue Bridge and a Lutron Bridge. I could not control anything in SmartThings App. All of the Hue connected devices went off line according to SmartThings App but still available on the Hue App. Fearing that I would loose everything if I did a ST Hub reset, I tried reconnecting the Hue lights and then some of the Philips light- no luck. I tried powering off everything and even repairing the Z-wave network and turning off the device Health and ST Hub reboot as some have suggested. Nothing. Eventually I decided I would need to start from scratch but first I just did a hard reset on the ST Hub (with a pin) and the remaining devices; the Samsung plugs and the Lutron dimmers worked. I tried adding a Philips lights and all were found. I then added the lights back to all of the ST routines. Shouldn’t we get a discounted price on future devices because of the wasted time and energy working on a half baked solution such as ST. There are no basic utilities or functions to back up/restore or export and import devices and routines that we must rekey each time that the ST systems cr\*ps out. If it continues to fail shouldn’t we campaign to at least get a workable routine and device list so that we can simply (and mindlessly) rekey all again…and AGAIN… ---
**Author:** ![derekwbeck](https://avatars.discourse-cdn.com/v4/letter/d/da6949/32.png) [@derekwbeck](https://community.smartthings.com/u/derekwbeck)\ **Post date:** [October 5, 2017, 4:46am UTC](https://community.smartthings.com/t/devices-offline-and-unavailable/100248/2 "2017-10-05T04:46:56Z")
Move to this thread: > [@Devices offline, no fix in sight. Smartthings has acknowledged the bug](https://community.smartthings.com/t/devices-offline-no-fix-in-sight-smartthings-has-acknowledged-the-bug/85016/91): > > Hey There, Just to confirm it is only my zigbee devices. Zwave devices unaffected. Yes, I turned device health off as well but still having a problem with some of the devices not reporting. These are devices which have been removed and re-paired after turning off device health. Hmmm. ---
**Author:** ![justintilson](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/justintilson/32/72012_2.png) [@justintilson](https://community.smartthings.com/u/justintilson)\ **Post date:** [December 29, 2017, 7:21am UTC](https://community.smartthings.com/t/devices-offline-and-unavailable/100248/3 "2017-12-29T07:21:27Z")
Same pain for me. I can get Wemo switches working through the Wemo app and Alexa but not through the SmartThings app. I made a custom SmartApp which runs correctly in the Simulator but won’t connect or run from my phone (all devices are offline). I tried deleting the devices and adding them back without any success.