Devices Offline and Automantions down cause Groovy BUG (500: Internal Server Error) (July 2022)

General Discussion
,
1

Since 2 weeks ago some of my zigbee devices are loosing connection (specially bulbs) with my Smartthings Wifi. Some days later some automations also stoped.
No of these zigbee loosing connections are reconnecting (not found) if I try to reconnect them.
Researching the cause, the only thing I found is a BUG in my Groovi page, in Devices. How to solve this?

I found some similar problems here in Community, but no solution!

Following Groovy´s error message:

Oh No! Something Went Wrong!

Error
500: Internal Server Error
URI
/device/list
Reference Id
xxxxxxxxxxxx-cad4-4928-b7ae-yyyyyyyyyyyyy0c
Date
Mon Jul 11 16:39:16 UTC 2022

2

What are you trying to do - just trying to view the device or trying to edit it?

Have you opened a ticket with ST support?

Also, when your hub get the 43.x update, you may want to try Edge drivers to see if that helps. Note: you can’t edit Edge devices in IDE.

3

Update is not yet available for Smartthings Wifi.
I already did open a ticket with support, without solution.
I am trying to remove and add back zigbee devices lost in my Smartthings, and it is not working because the HUB is not able to access Groovy, and my devices list.
Now I found that also the HUB has the same error:

Oh No! Something Went Wrong!

Error
500: Internal Server Error
URI
/hub/show/yyyyyyyyy-1841-42d9-a7a7-xxxxxxxxxxx2
Reference Id
yyyyyyyyyyyyy-4e1c-413b-b1d6-xxxxxxx0d9ab06e
Date
Mon Jul 11 17:24:25 UTC 2022

4

You will need to contact ST support. They are the only ones who can assist you.

US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca