@sgnihttrams Looking through the reviews on Monoprice, there’s another guy that mentions he’s got one that won’t respond to motion for 1 minute. They recommend he unpair+pair it, and then offered a warranty replacement for him if that didn’t work. Knowing that a) it’s not everyone and b) that problem is device-local, I would opt for a replacement after exclude+include and see what you get. There’s no way to link directly to a review on their site, so here it is:
Pros: Easy to setup with the Wink Hub. Looks good. Easy to install. Easy to open.
Cons: Seems to rarely be able to actually detect motion, especially when motion occurs at a very close distance. I even tried to waive my hand in front a few times without success. With the wink hub, a “no motion” signal is not registered, only a motion signal.
I purchased two of these and tried one. It connects well, but doesn’t seem to work very well with the Wink hub. I was hoping to use it to detect motion in our basement stairs and automatically turn on and off the light. This isn’t working at all.
by Monoprice Administrator
Thank you for your review and truly sorry to hear about your experience with PID 10796. Have you tried unpairing and re-pairing the device to see if anything changes? To unpair the sensor, you would need to set the Z-Wave controller into “exclusion” mode and follow its instructions for removing a device. Then with the sensor within 1 meter of the controller, press and hold the program switch for about 1 second to exclude the sensor from the network.
To re-pair the sensor, you would set the Z-Wave controller into “inclusion” mode and follow its instructions for including a device. Again with the sensor within 1 meter of the controller, press and hold the program switch for about 1 second. The LED will stop flashing and glow steadily when pairing is complete.
Should the issue continue, I can assist you in setting up an RMA for a replacement to see if that will work better for you. We do offer a 30 day return policy as well as a one year warranty on this item. Obtaining a replacement would be of no additional cost to you. Please let me know if anything changes or if you would like to continue with a replacement. Hope this helps!