Dear SmartThings Staff

[whoismoses (Eric)]

@N8XD

but I’d leave that part out about you trusting your child’s welfare to technology.

I’ve since installed dumb chimes that work 100% of the time and a chain lock. No other options except 2x4 over the door like in the walking dead.

@Sobpilot

I don’t see how SmartThings business model will work in the long run.

100% agree. ST, let me give you more money. $4.99 / month so I know my stuff will work and you can keep paying developers and hire more.

@DParker

I think the above statement is a bit out-of-line

I don’t think it is out of line at all. How is using SmartThings worse than nothing?

@fightingmajor

Relying on a smart device to watch your kid?

I think you guys are miss understanding me here… My son an open the front door and walk out. Any parent here who has their eye on their child 100% of the time raise your hand. Likely none will.

@fightingmajor

First and foremost, no one should rely on this product as your alarm system.

That is not ST claim.

@fightingmajor

What is happening with your routines? There are other ways to execute these then just the built in way. Have you attempted to try to find other solutions?

I shouldn’t have to. The ST official way should work.

@fightingmajor

Execution failures? Can you be more specific?

I shouldn’t have to, have you seen the emails about SmartApp execution failures over the last couple days.

@fightingmajor

Why not set up a notification for your phone?

I do, but what is the point of TTS that works “sometimes” unless it is the end of the month or September.

@JDRoberts

I’d give the guy a break.

Yea.

@tgauchat

There are nearly 4 years of posts here that provide enough data to set realistic expectations for new and old customers.

SmartThings marketing should reflect this community, not the white washed stories on their site.

@tgauchat

Dude, it’s called pre-purchase research, consumer self-education, and caveat emptor.

Just because something is known to be a POS, doesn’t mean we can’t ask ST to make it not a POS as they claim.

@N8XD

You cannot abdicate your responsibility to protect your child to an electronic box.

ST is not a babysitter. I think you miss understood me or I didn’t explain well. You can’t keep you eye on the kid 100% of the time. It would be nice if a $99 box and a $40 contact sensor could out perform a dumb $5 sensor.

@scottalex

This risk mitigation involved a purchase of a product marketed to provide such mitigations. The product failed to perform those functions, and he’s letting those responsible know in a public manner…What’s the issue?

Yes, I would never trust ST unless I was involved with the build and knew it would work, but I’d expect at least 99% success. So the 1% of the time where walks out of sight 99% of those times I’d expect ST to catch him. Its not even close.

@DParker

The wording here places the blame for such a potential mishap…were it to happen…on ST. There’s a huge difference between saying that a secondary risk mitigation mechanism failed and saying that said failure was the proximal cause of a disaster.

The responsibility of my child’s safety is our’s alone, not ST. I purchased ST so I could keep him a bit more safe. It was an attempt that failed.

@scottalex

it probably shouldn’t market itself that way…

My point exactly. That’s all.

@tgauchat

Is the “issue” is that consumers fail to read the Terms of Use and referenced Guidelines?

Who does?

@historypsi

And…who can keep their eyes on their kids 24/7 say…when you’re asleep?

Ding, Ding, Ding, thank you.