@tyler1 Tyler (VP Operations) promised to remedy this part of their process months ago (Feb 2015). Guess everything at SmartThings runs at the speed of SmartThings… Or we’ve hit the usual definition of “few weeks” from ST’s perspective.
. ST Support Expectations - #7 by tyler1
.2. Tactically, we’re deploying some new tools in the next few weeks, that will make it easier for support to see when the root cause of an issue/bug has been fixed by the dev/product team. This should improve how we follow up on tickets like you’ve outlined. Honestly, those tools are more geared towards trending bugs/issues than things that are impact individual users (e.g. problem with a custom SmartApp code).