Custom Device Handler for Wink Relay? (2016)

Yes, I completely agree. I just spent several thousands of dollars on purchasing Wink Relay switches and Wink Hub 2 (and “Wink” hardware), and I feel as though I have been “robbed” by Wink. They have TERRIBLE (non-existent support), no engineering, no developer community, no developers (that support their hardware) and no third-party integration, or support for third-party sensors (such as basic Z-Wave Plus security sensors by Monoprice), and I can’t even get basic “Monoprice” sensors (alarm sensors, motion sensors, etc.) working with Wink products!

I’ve contacted Wink support and opened several trouble tickets, and everything remains unresolved, and Wink support is completely useless.

I really wish I could just get “SmartThings” running on the Wink Relay switches, and then abandon the Wink ecosystem (and terrible “Wink” software) and just run the “SmartThings” app (android app) on my Wink hardware that I purchased, but still use my Wink Relay switches/hardware that I purchased (using just plain Android OS, and the Samsung SmartThings Android App/software on my Wink Hardware). That way I don’t want to have to flush thousands of dollars (in Wink hardware) that I purchased down the toilet, because Wink chooses not to support (or fix or update or support) their hardware (that I purchased), or even support standard Z-Wave Plus (which is what they marketed the “Wink Hub 2” as supporting) and it’s one of the main reasons WHY I purchased their Wink Hub 2 was for Z-Wave Plus device support, but most Z-Wave Plus sensors (and Z-Wave Plus hardware) don’t work with the Wink Relay, or Wink Hub 2 (unsupported in the Wink Relay and Wink Hub 2). And Wink support is COMPLETELY useless… NOBODY speaks any English, and can’t even respond with a helpful response, or get anything working. Wink support just tells me that nothing is supported.

I completely agree! I love the Wink Relay automation wall switches (two switches builtin and a nice android touchscreen, plus a nice microphone, and temp/humidity sensors), it’s GREAT HARDWARE, but the “Wink company” is just terrible company, and they are going out of business (in the process of getting “bought out” in current bankruptcy). So it’s very unsettling, and for someone that has spent thousands of dollars on Wink hardware (and has done hundreds of “Wink Installations” for clients, I have several thousand Wink devices that I have personally installed over the past 1-2 years) and now I’m uncertain what is even going to happen, and will that hardware become useless if Wink goes “belly up”? Everything depends on the “Wink Cloud”, and nothing will work if that goes down.

I agree, and it would also create a “safety net” for Wink owners/users that have purchased Wink hardware, and at least can get it running with Samsung SmartThings, and works with Samsung SmartThings Hub, and can run SmartThings on the Wink Relay wall switches.

At least if “Wink” goes out of business (which is looks like it is…), then at least owners of Wink hardware can still have an ‘alternative’ to run SmartThings on their Wink hardware, and use the Wink Relay switches with their Samsung SmartThings hub, and SmartThings compatible products.

All of the Monoprice sensors that I purchased work with SmartThings, but NOTHING works with Wink. So I really need to get some type of “SmartThings” integration working on the Wink Relays, so I can use all of my Monoprice sensors with the Wink devices.

Wink support is 100% completely useless. They don’t speak any English, and they take weeks/months to even respond. I gave them a 1-star review (on Google Play store) for their Wink App, and very poor support. They don’t even have an app for Amazon Fire tablets, or FireTV. I tried contacting their Wink Support, and they don’t speak any english, and can’t even read (or respond) in English, all they do is “cut and paste” a response (from their computer screen/knowledge base) and don’t even answer any of your questions or request for help.

Wink has the worst support ever, but it’s great hardware, and I just need to find a way to get these Wink Relay switches (that I own, and are MINE) to work with the SmartThings ecosystem.

Yeah, agreed! Has any work been done on this? Has anyone gotten SmartThings running (side-by-side) with the Wink App? It would be great, to take the hardware down to the Android base OS, and then install SmartThings App (android app) onto the Wink Relay (android OS), and then run both the SmartThings App (android), and the Wink App (android) on the Wink Relay switch (android OS).

That way users can choose and select which software/app they want to run, and which ecosystem they want to use (so if “Wink” goes out of business, at least we can use the SmartThings App, and keep/use our current hardware without fear of it no longer functioning, once Wink goes out of business, and their Wink cloud system shuts down, and Wink users are stuck with millions of dollars worth of garbage/useless hardware.

Just like what “Jawbone” did to it’s users/customers… just about a month ago. I don’t want to be in this same situation (which I’m currently in) with Wink hardware not being supported (and Wink going bankrupt and out of business).

This is the same thing that happened to Jawbone users:
https://www.usatoday.com/story/tech/talkingtech/2017/07/10/jawbone-out-business-leaves-customers-hanging/461159001/

Millions of Jawbone users purchased brand new Jawbone trackers, and days/weeks later, the company decided to ‘stop supporting’ Jawbone Fitness Trackers, and now people are left with useless hardware that they can’t use, and it’s useless. Tens of millions of dollars (in users money) went up in smoke. With no recourse for users.

Jawbone doesn’t answer calls, doesn’t respond to support requests. Same thing with Wink.

I’ve been fighting with their customer support/service for months now, and it’s non-existent. Even after reading (and leaving) bad reviews, they say “contact support” and when I do, my support requests go unanswered, or I get a silly response (from someone that doesn’t speak any English) after waiting 30+ days for a response.

Yes SmartThings (and Samsung) offer better support, they are a more stable company, larger user/customer base, and much larger development community. Wink is just a small tiny startup, that is failing, and has already failed (and gone bankrupt). Depending on who buys them out (or buys up their remains/assets in liquidation in bankruptcy court), but currently Wink users are left with NO SUPPORT, NO HELP, and stuck with tens of thousands of dollars worth of Wink hardware that is USELESS without any Wink support.

I do agree that the uses and options could be endless with this decent “Wink hardware” that can no longer be used, because Wink no longer supports their hardware (and their business/company is bankrupt). These Wink switches are readily available and still sitting on shelves. I’ve purchase a LOT of them, and just wish I could use these switches, and get them working (with Z-Wave Plus devices, such as the Monoprice sensors), and it would be nice to have SmartThings App running on my Wink Relay (android os) switches, so at least I could use my SmartThings hub (if and when Wink completely shuts their cloud down, and goes out of business for good).

I just want to be prepared, and at least not be stuck with all of my hardware that no longer works, because Wink decided to “pull the plug” on its customers (just like Jawbone did last month). It’s quite common in the Tech sector for small startups to go bankrupt (and then liquidate their assets) and then customers are screwed because their hardware that they purchased no longer works (and is unsupported) and without the “Wink cloud” nothing works with the Wink hardware, so I don’t want to be dependent on “Wink” and definitely want to be able to run the “SmartThings” android app, on my Wink Relay (android-based hardware) and just get the SmartThings Android App running on the Wink Relay hardware (on a recent version of Android OS) so that way I can choose between the “Wink App” (android-based) and the “SmartThings App” (android based) and if one of the companies goes out of business (i.e. Wink) at least my hardware will still work (and function) with my other Samsung SmartThings products, as well as with my Amazon Alexa devices, and my other “smart home” hardware that I’ve purchased.

I really think this is a “must have” for current Wink users, and it’s also extremely important for Samsung SmartThings users. I own BOTH hardware, and I just want my Wink Relay switches to work with my Samsung SmartThings Hub, and Samsung products. Wink does NOTHING to support any of my current Z-Wave Plus devices (including Monoprice Z-Wave security sensors) and NOTHING works with my Wink products/hardware that I’ve purchased, because Wink won’t fix their broken products, or add support for third-party Z-Wave Plus hardware (which they insisted their Wink Hub 2 works and supports Z-Wave Plus protocols and products) but the Wink Hub 2 hardware (and cloud-based software) does not! Users have waited years, just to get the “intercom” function working (that they paid for, and couldn’t use for YEARS) because Wink is such a terrible company, and such terrible support. They release hardware, but then don’t support it. So users get screwed with useless hardware that doesn’t work, and doesn’t function.

I do need help getting SmartThings running on my Wink Relay hardware. Please help!

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If you have purchased stuff within the last 30 days, I recommend returning it while you still can.

After Wink is shutdown, there will be no recourse.

I’ve already been “strung along” by Wink (and Wink Support) and Wink takes 30+ days to respond to “trouble tickets” or “support requests”. I currently have trouble tickets that have been over for OVER 30+ days now. Wink support is COMPLETELY USELESS, and terrible. So I’m already screwed on thousands of dollars of brand new Wink Hardware that I’ve purchased.

I have a shiny new “Wink Hub 2”, and over 20+ Wink Relay switches, that were just installed, and now I’m finding that Wink doesn’t support it’s products, and it takes over 30+ days to even get help/response from Wink support (non-english speaking support that is completely useless) and there is no “Wink Developer Community” (Developer Community) to fall back on (for help or support). So I already realize that I’m screwed.

I really think that a “Class Action” lawsuit needs to be filed against Wink, and that Wink needs to “open source” it’s software/apps/hardware, so that users can still use their hardware (even after Wink goes out of business). Wink is not supporting their current hardware (brand new), and it doesn’t work with anything. I can’t get any help from support, and simple basic things (like using Z-Wave Plus standardized hardware) should be simple, and work right out of the box, with Wink products (but doesn’t). I have several open trouble tickets, and it looks like I made a big BIG BIG mistake by going with Wink products. It’s a very poorly run company, doesn’t take care of it’s customers, and terrible foreign-based (non-english speaking) useless/worthless support (or should I say “lack thereof”). So I’m pretty screwed as a Wink user/customer. I’m just looking for “options” now, as to what to do with my Wink hardware, and trying to figure out a way that I can somehow get SmartThings to run on it, and “salvage” the hardware (and thousands of dollars that I’ve already wasted on purchasing Wink hardware/products).

So I’m just hoping that there is a way that I can “salvage” the hardware (that I’ve spent thousands of dollars on) and get it working with Samsung SmartThings, so I can at least use the Wink Relay switches that I’ve purchased.

It seems like nice hardware, but I just want to get SmartThings running on them, so if (and when) Wink goes bankrupt (and “belly up”) and “pulls the plug” on their Wink servers/cloud, and at least if I can get SmartThings running on my Wink Relays, so I won’t be completely screwed if Wink goes out of business, because all of the current Wink Relay switches are “cloud based” and depend on a Wink login/password account and Wink App to configure (again cloud-based) and if Wink pulls the plug on it’s Wink servers, then I (and millions of other Wink users) are out left in the cold, with no support, and useless non-working Wink hardware (that is not being updated or supported). I can’t even get basic Monoprice sensors (door/window) Z-Wave Plus standard sensors (that work with SmartThings right out of the box) to work with the Wink Relay or Wink Hub 2. Wink support has been completely useless.

So I’m just preparing myself for the inevitable, and trying to get SmartThings working on my Wink Relay hardware (that I own). Are there any tutorials, hacks, open source software/apps/projects that I can reference to start working on this, and getting OPEN SOURCE software running on my Wink Relay hardware? Something that is supported (and open source) and that the community can work together on adding new devices/hardware/support and features? Because “Wink” hardware is great hardware, but their “Developer Community” and “Support” doesn’t exist. It’s impossible getting any help from Wink (or support) on brand new products that I purchased.

Wink will just “string you along” (beyond your 30-day window) and then respond with “Sorry, we no speak English, and no help you… we not supported it, and it no works”. That’s about the “gist” of “help” that I’ve been receiving from “Wink” support. It’s terrible. They just “cut and paste” random knowledge base articles into an email response. Which have NOTHING to do with your question, or complaint, or request for hardware support.

So how do I get SmartThings running on my Wink Relay? That’s my question. It’s an Android-based device, there must be some way to get an Android “SmartThings” app written, or working on it the Wink Relay. Any ideas as to how? Any open source products/software that I can reference, or any articles about projects to get this done?

Wink seems to be really “dead end”, and it probably won’t be around in another year or so. So I’m just trying to get SmartThings running on my Wink Relay switches, and I already own a SmartThings Hub (v2). If Wink “pulls the plug” on their Wink cloud (and my “Wink Hub 2” goes belly up, at least I’ll own a Samsung SmartThings Hub v2, and I’m just trying to get my Wink Relay switches working with SmartThings, so I’m not reliant on Wink, or the defunct “Wink” company/support (that has abandoned it’s users with “lack of support” for months/years).

As a “screwed” Wink customer, that owns both a Wink Hub 2, and a SmartThings Hub (v2), I definitely need the help! I really need to get these “Wink Relay” switches migrated over and working with SmartThings. Thank-you!

There are a few folks who managed to get a browser and ActionTiles working on the relay, which is more than enough, right? (well… Except for control of the physical line switches, but SmartThings App won’t do that either!).

I’ll try to find a ref, but search the Community and Google??

I’ve done a few Google searches, and I found a prior website, that posted some information, but it seems that the website has been taken down, and any references have been removed.

I can’t seem to find anything to get me migrated over to SmartThings running on the Wink Relay switches. :frowning:

I really wish we could start an “Open Source” project (on GitHub) and work on getting a current version of Android running on the Wink Relay switches, and then just get the SmartThings (android app) running on the Wink Relay (as an App) and also get the Wink App (running as an Android app) on the Wink Relay.

That way Wink hardware owners/users have a CHOICE as to what app they want to run on their hardware/switches, and if Wink does “pull the plug” on their Wink servers, at least my Wink Relay switches (that I spent thousands of dollars on) will continue to run, and I can just run SmartThings (and use a Samsung SmartThings hub and Alexa) if Wink does go belly up (which is most likely the case, based on the lack of support and no Wink community).

Yeah, unfortunately I do have to make sure that the “Physical Line Switches” do function and work (and I can turn the lights on and off, using both software and hardware physical switches) and I’m trying to get something “open source” written/developed, that we can continue using the Wink Relay switches (with similar functionality) that will continue to work (and not rely on the “Wink Servers” and “Wink” as a bankrupt company) so that way my Wink Relay wall switches will work (when Wink goes out of business/bankrupt).

I don’t want to be like another “Jawbone” customer, when a defunct bankrupt company (i.e. Wink) pulls the plug on it’s user base, and stops providing support (or even worse, shuts its servers down) and users have no third-party option to use (or to go to).

So I’m really looking for a viable alternative/solution, as to how to keep my brand new Wink Relay hardware running (and “Open Source”) so that it can be easily modified, updated, and kept working (even if “Wink” goes under). Are there any “open source” projects/software that I can get running on the Wink Relay? (Projects similar to running “DD-WRT” open source firmware on a normal router?)

I’d be willing to start a new project (Open Source Project) but I’m just looking for others that have done (or are trying to do) something similar, so I’m not “re-inventing the wheel” if someone else has already done it (or started to do it). So at least I can “partner” up with them, and work towards finding a solution, and getting something working/running on these Wink Relay switches.

Wink seems pretty unstable, and I’d prefer to move towards something more “Open Source” software/app and that is fully compatible with SmartThings (and all SmartThings compatible hardware).

Has any work been done to get the latest version of android running on the Wink Relay wall switches, and also get the mic/humidity/thermal sensors working in the latest version of android? Also has any work been done on getting the line switches working, from within an open-source SmartThings-compatible App? It would be nice to have an open-source app that works with BOTH Wink and SmarThings running on an open-source (latest version of Android) that we can keep as an Open Source Project (on GitHub), and just work on keeping it updated, and others can join in on the project.

I’d greatly appreciate any help/links that you can provide. I’m looking for resources/help, and a general direction as to how to get this done (and see what others in the same/similar situation have done so far) with the Wink Relay wall switches. They seem like great hardware, but “Wink” support is terrible, and the company is bankrupt, and I don’t want to be stuck with thousands of dollars of “useless” hardware that I can’t use, and isn’t currently supported. Wink doesn’t seem to support their hardware (even though I purchased it BRAND NEW). So I’m just looking for help from the SmartThings community, and “open source” community to find a way/alternative to keep this hardware working/running, and use it with my home automation system (and with a Samsung SmartThings Hub v2). So that way I have full compatibility with SmartThings and SmartThings compatible hardware/devices (while using my Wink Relay wall switches to control them).

The more compatibility the better, of course! ActionTiles just requires a contemporary browser, so that might be a little easier to achieve; though full “APK” support would be great too.

The challenge?

Android device makers are able to lock the bootloader using firmware, and without an unlocked bootloader, it can be 99% (maybe 100%) impossible to load a different Android OS “ROM” image onto the device.

Sometimes full “unlock” is not required, and just “rooting” is sufficient, because then certain key OS files can be swapped out and that’s enough to install APKs, etc.

Where to start?

The “bible” for Android device hacking is XDA. Folks there have figured out almost every phone and tablet on the market!

Here’s a topic thread for Wink Relay: https://forum.xda-developers.com/general/general/wink-relay-touchscreen-t3286097

But just for kicks, I also found this 4 or 5 month old Reddit which seems to indicate some success: https://www.reddit.com/r/winkhub/comments/613jpp/simple_process_to_hack_wink_relay_not_posted_on/

Do you mind if I ask why you liked the Relay so much? I bought 2 of them because I wanted the intercom feature and they looked pretty cool, but I could never get them to seat solidly on the wall well. That was one of my main issues with the relay, it just felt wobbly/flimsy on the wall and came off way too easily. Not trying to offend, genuinely curious as I didn’t have a good experience with them, but really wanted to.

@Matthew_Freestone - If your drywall is not done correctly, then yes you might have problems with the Wink Relay switches laying flat/flush against the wall, but that’s a drywall issue, not a Wink Relay problem. I have 20 of them installed, and at least 18 of them sit flush against the wall (with no gaps). I do have two where there is a slight tiny gap, but I can tell that the electrical box is not flush, and another one has drywall problems (where the drywall is mudded a bit sloppy, thus causing a slight tiny slope) and on those two outlets the Wink Relays don’t sit perfectly flat against the wall.

I supposed if I really wanted to take the time, I could “re-mud” those outlet boxes, and then prime the wall, and then repaint (if it bother me that much), but an easier/quicker fix is just a small dab of DAP Painter’s caulk (all the way around the box) and then just press the Wink Relay mounts flush against it.

But no, this isn’t a “Wink Relay” problem, it’s a drywall issue, and it really hasn’t bothered me all that much. It was extremely minor, and it only happened on two of my outlets/switches, out of the 20+ that I had installed. Again, these were due to poor quality construction/drywall issues/problems (or electrical boxes not being perfectly flush with the wall).

It’s the fault of the drywall/sloppy construction (the electrician/builder of the home), and not really Wink’s fault. But overall, I was pretty happy with the Wink Relay hardware. Two physical switches, plus a touchscreen, microphone, and temperature/humidity sensor for under $70 was a pretty good deal, and I’m happy with them.

It sounds like you didn’t mount them properly. It did take some practice (trial and error) and I’ve learned that you can’t “over tighten” the plastic box/mounts, or “recess” it into the wall too much, or the clips won’t hold the actual Wink Relay in place (it will pop off, and won’t firmly seat). So you need to keep the screws a tiny bit loose (so that the white plate will fit flush with the drywall and not be “recessed” and that the Wink Relay can “snap” into it tightly and hold the Wink Relay touchscreen display/switch). But yes, I installed 20+ of them in my home, and they are all working nicely, and only two of them have a small tiny gap between the trim plate and wall, but that’s due to poorly constructed “mudding” around the electrical boxes, and boxes that weren’t mounted properly/level. I can go back and “re-mud” around those boxes, but it really hasn’t bothered me. A tad bit of drywall mud, or a tad bit of white painter’s caulk would fix it, if it really bothered me that much.

@tgauchat - Thank-you VERY VERY VERY much for your message. This was enough to get me started, and thank-you for the resources! That reddit link, had some good information in it, and I’m going to get started on my Wink Relays! Thank-you VERY much!

P.S. Is ActionTiles an APK? I saw it running on a Wink Relay (on a YouTube video) and I’m just trying to figure out how they installed it, and if it was an APK that runs on Android? Is there an APK version of ActionTiles?

Currently not available in APK form or Play Store install, but will run in most Android browsers above OS v4.4.x

We often recommend the “Fully Browser Kiosk Lockdown”, which can be downloaded as APK. But others may work (Chrome, Firefox, Opera…).

I’m using AT on my wink relays using firefox and its been pretty solid, even media tiles work

You might also you want to check out it thread, it details exactly how to get relay working with AT, also a way to have the two wired switches to work with ST via virtual switches and Stringify

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That’s assuming it’s a tiny blemish. Mine is mounted on paneling and it sits flush but doesn’t cover the entire hole of a triple-gang box, and i’m not the only person to have this problem. It’s actually pretty easy to hack the relay to install other apks, if you have the original firmware, and i have not seen any evidence the firmware update is being installed at the factory. Some things to consider: It really is a wall-mounted phone, and this means it has bluetooth as well as a mic and speaker. After forcing it to the home screen, you have access to a web browser which allows you to install any apk that will run on android 4. There is no reason to upgrade firmware ever, but if you do you can usually factory reset it. Usually. I bricked one rolling back the firmware on like the 6th time i did it. I can’t imagine why you have two hub2s since one can handle hundreds of devices, but whatever.
If you are worried about wink going out of business, look at what you have as equipment. Anything zwave works on every platform. All standard zigbee devices have drivers on smartthings and popular ones work on many platforms. Lutron switches have their own hubs. Hue has its own hub and it works with all zll bulbs and some remotes with the benefit of instant control even with the internet down. If i hack my relay again, i’m moving all my kitchen bulbs to hue again and filling the screen with hue shortcuts and making it an actually useful scene controller.

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I have been considering purchasing a few of these as well. I have been researching them for a long time but was waiting until a better solution came along. But as mine will be new, with no updates, it is looking easier as I am semi comfortable with the hack. My question is have you been able to retain all the features of the device? (motion, humidity, intercom etc)

Otherwise i was looking at using a tablet but there are no finished looking products out there for anywhere near $100.00. I can get a cheap tablet but the wall mounts that look proper are more than 2x the cost of the tablet. I was considering buying a wink hub for these if there was an easy way to just relay the info to my smarthings setup (IFTTT). Brilliant almost looks to be a good answer but they still aren’t shipping yet and are 4x the cost

out of the box, the buttons on the relay can be used as ifttt triggers, and other sensors can trigger ifttt as well. The only place i was able to use the motion sensor for something useful was stringify.

with getting this to work - would you still rely on iftt to use the actual buttons?

Here’s my attempt at integrating and it works great with all of my needs:

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Very difficult? You can access the android interface and load a custom app to run the wink relay on smrtthings

You are replying to a thread which is two years old. A lot has changed in that time.

In addition, sadly the specific person that you replied to passed away last year. He is very much missed in the community. :disappointed_relieved:

For anyone looking for a current DTH for a Wink relay so that you can use that device with smartthings, see the following thread:

(The topic title is a clickable link)

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Yes I used that exact one

I am so sorry that he passed away.

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