Yes, I completely agree. I just spent several thousands of dollars on purchasing Wink Relay switches and Wink Hub 2 (and “Wink” hardware), and I feel as though I have been “robbed” by Wink. They have TERRIBLE (non-existent support), no engineering, no developer community, no developers (that support their hardware) and no third-party integration, or support for third-party sensors (such as basic Z-Wave Plus security sensors by Monoprice), and I can’t even get basic “Monoprice” sensors (alarm sensors, motion sensors, etc.) working with Wink products!
I’ve contacted Wink support and opened several trouble tickets, and everything remains unresolved, and Wink support is completely useless.
I really wish I could just get “SmartThings” running on the Wink Relay switches, and then abandon the Wink ecosystem (and terrible “Wink” software) and just run the “SmartThings” app (android app) on my Wink hardware that I purchased, but still use my Wink Relay switches/hardware that I purchased (using just plain Android OS, and the Samsung SmartThings Android App/software on my Wink Hardware). That way I don’t want to have to flush thousands of dollars (in Wink hardware) that I purchased down the toilet, because Wink chooses not to support (or fix or update or support) their hardware (that I purchased), or even support standard Z-Wave Plus (which is what they marketed the “Wink Hub 2” as supporting) and it’s one of the main reasons WHY I purchased their Wink Hub 2 was for Z-Wave Plus device support, but most Z-Wave Plus sensors (and Z-Wave Plus hardware) don’t work with the Wink Relay, or Wink Hub 2 (unsupported in the Wink Relay and Wink Hub 2). And Wink support is COMPLETELY useless… NOBODY speaks any English, and can’t even respond with a helpful response, or get anything working. Wink support just tells me that nothing is supported.
I completely agree! I love the Wink Relay automation wall switches (two switches builtin and a nice android touchscreen, plus a nice microphone, and temp/humidity sensors), it’s GREAT HARDWARE, but the “Wink company” is just terrible company, and they are going out of business (in the process of getting “bought out” in current bankruptcy). So it’s very unsettling, and for someone that has spent thousands of dollars on Wink hardware (and has done hundreds of “Wink Installations” for clients, I have several thousand Wink devices that I have personally installed over the past 1-2 years) and now I’m uncertain what is even going to happen, and will that hardware become useless if Wink goes “belly up”? Everything depends on the “Wink Cloud”, and nothing will work if that goes down.
I agree, and it would also create a “safety net” for Wink owners/users that have purchased Wink hardware, and at least can get it running with Samsung SmartThings, and works with Samsung SmartThings Hub, and can run SmartThings on the Wink Relay wall switches.
At least if “Wink” goes out of business (which is looks like it is…), then at least owners of Wink hardware can still have an ‘alternative’ to run SmartThings on their Wink hardware, and use the Wink Relay switches with their Samsung SmartThings hub, and SmartThings compatible products.
All of the Monoprice sensors that I purchased work with SmartThings, but NOTHING works with Wink. So I really need to get some type of “SmartThings” integration working on the Wink Relays, so I can use all of my Monoprice sensors with the Wink devices.
Wink support is 100% completely useless. They don’t speak any English, and they take weeks/months to even respond. I gave them a 1-star review (on Google Play store) for their Wink App, and very poor support. They don’t even have an app for Amazon Fire tablets, or FireTV. I tried contacting their Wink Support, and they don’t speak any english, and can’t even read (or respond) in English, all they do is “cut and paste” a response (from their computer screen/knowledge base) and don’t even answer any of your questions or request for help.
Wink has the worst support ever, but it’s great hardware, and I just need to find a way to get these Wink Relay switches (that I own, and are MINE) to work with the SmartThings ecosystem.
Yeah, agreed! Has any work been done on this? Has anyone gotten SmartThings running (side-by-side) with the Wink App? It would be great, to take the hardware down to the Android base OS, and then install SmartThings App (android app) onto the Wink Relay (android OS), and then run both the SmartThings App (android), and the Wink App (android) on the Wink Relay switch (android OS).
That way users can choose and select which software/app they want to run, and which ecosystem they want to use (so if “Wink” goes out of business, at least we can use the SmartThings App, and keep/use our current hardware without fear of it no longer functioning, once Wink goes out of business, and their Wink cloud system shuts down, and Wink users are stuck with millions of dollars worth of garbage/useless hardware.
Just like what “Jawbone” did to it’s users/customers… just about a month ago. I don’t want to be in this same situation (which I’m currently in) with Wink hardware not being supported (and Wink going bankrupt and out of business).
This is the same thing that happened to Jawbone users:
Millions of Jawbone users purchased brand new Jawbone trackers, and days/weeks later, the company decided to ‘stop supporting’ Jawbone Fitness Trackers, and now people are left with useless hardware that they can’t use, and it’s useless. Tens of millions of dollars (in users money) went up in smoke. With no recourse for users.
Jawbone doesn’t answer calls, doesn’t respond to support requests. Same thing with Wink.
I’ve been fighting with their customer support/service for months now, and it’s non-existent. Even after reading (and leaving) bad reviews, they say “contact support” and when I do, my support requests go unanswered, or I get a silly response (from someone that doesn’t speak any English) after waiting 30+ days for a response.
Yes SmartThings (and Samsung) offer better support, they are a more stable company, larger user/customer base, and much larger development community. Wink is just a small tiny startup, that is failing, and has already failed (and gone bankrupt). Depending on who buys them out (or buys up their remains/assets in liquidation in bankruptcy court), but currently Wink users are left with NO SUPPORT, NO HELP, and stuck with tens of thousands of dollars worth of Wink hardware that is USELESS without any Wink support.
I do agree that the uses and options could be endless with this decent “Wink hardware” that can no longer be used, because Wink no longer supports their hardware (and their business/company is bankrupt). These Wink switches are readily available and still sitting on shelves. I’ve purchase a LOT of them, and just wish I could use these switches, and get them working (with Z-Wave Plus devices, such as the Monoprice sensors), and it would be nice to have SmartThings App running on my Wink Relay (android os) switches, so at least I could use my SmartThings hub (if and when Wink completely shuts their cloud down, and goes out of business for good).
I just want to be prepared, and at least not be stuck with all of my hardware that no longer works, because Wink decided to “pull the plug” on its customers (just like Jawbone did last month). It’s quite common in the Tech sector for small startups to go bankrupt (and then liquidate their assets) and then customers are screwed because their hardware that they purchased no longer works (and is unsupported) and without the “Wink cloud” nothing works with the Wink hardware, so I don’t want to be dependent on “Wink” and definitely want to be able to run the “SmartThings” android app, on my Wink Relay (android-based hardware) and just get the SmartThings Android App running on the Wink Relay hardware (on a recent version of Android OS) so that way I can choose between the “Wink App” (android-based) and the “SmartThings App” (android based) and if one of the companies goes out of business (i.e. Wink) at least my hardware will still work (and function) with my other Samsung SmartThings products, as well as with my Amazon Alexa devices, and my other “smart home” hardware that I’ve purchased.
I really think this is a “must have” for current Wink users, and it’s also extremely important for Samsung SmartThings users. I own BOTH hardware, and I just want my Wink Relay switches to work with my Samsung SmartThings Hub, and Samsung products. Wink does NOTHING to support any of my current Z-Wave Plus devices (including Monoprice Z-Wave security sensors) and NOTHING works with my Wink products/hardware that I’ve purchased, because Wink won’t fix their broken products, or add support for third-party Z-Wave Plus hardware (which they insisted their Wink Hub 2 works and supports Z-Wave Plus protocols and products) but the Wink Hub 2 hardware (and cloud-based software) does not! Users have waited years, just to get the “intercom” function working (that they paid for, and couldn’t use for YEARS) because Wink is such a terrible company, and such terrible support. They release hardware, but then don’t support it. So users get screwed with useless hardware that doesn’t work, and doesn’t function.
I do need help getting SmartThings running on my Wink Relay hardware. Please help!