CT-30 z-wave doesn't show up

(Danny C) #1

I have 2 ct-30 thermostats and I can not get either one to show up in the device list. These are the only z-wave devices I have at the moment. Is there any way to trouble shoot the z-wave network without other devices? I have tried to pair them within a few feet of the hub and even tried to pair them sitting directly beside the hub. In my dashboard for the hub it shows my z-wave power level as 00 and the serial version and version as 0 does this sound correct?