First SmartThing, first post, and first problem, sadly:
My new RF18A5101SR/AA fridge shows up as “Offline” in the SmartThings App and stops updating temperature in the API whenever there was a short outage in the Internet connection. However, it does continue communicating over the Internet and the power usage continues to update. Reconnecting the refrigerator manually to WiFi resolves the issue, but is hardly an acceptable solution. Power cycling alone does not fix it (and also would not be an acceptable solution). It’s also not an issue with one particular fridge as it had to be replaced for an unrelated, mechanical reason, and the problem persisted. How do I fix this? (“Support” has been uniquely unhelpful…)