Connection error

I am getting error. Nothing works as the power shows offline.

Hey there! @lalooprasad, I’d be happy to provide some suggestions for troubleshooting your Osram bulb appearing offline.

I’d recommend giving these troubleshooting steps a try to resolve the issue:

  1. Ensure your OSRAM device is within range of a hub-enabled device or repeater.

  2. Check the device is plugged in and/or has sufficient battery power.

  3. Remove, reset, and re-add the device using the SmartThings app.

If the symptoms persist after attempting the troubleshooting steps above, I would recommend contacting them directly.

You can locate additional support information for your device here: Services | Light is OSRAM

I hope this message finds you well!


I tried your suggestions and it didn’t resolve the issue