Thank you @nayelyz. I receive the network error every time, but the hub I’m initiating the support from is also offline, so maybe that is expected?
I’ll route my request through the formal Samsung support site for the time being, but given the time-sensitive nature of the problem, I suspect I’m driving 3h just to locally troubleshoot the issue, which is insane. Additionally, beyond the canned AI-driven responses in the Samsung chatbot, I’ve not generally found the chat to be usable, either due to hour-plus “hold times” or generic, non-specific answers. A simple email-based support ticketing system would be a great improvement.
@h0ckeysk8er I have the non-Plume version of the Connect Home WiFi hubs and would, particularly after this experience, be switching back to managing home WiFi separately from the ST/smarthome operations using a newer-v2 hub or later. Having both go down is a single point of failure I just don’t need, and was only reverted to these older combined hubs after the firmware issues of (last?) summer broke connectivity to my older Schlage FE599 smart locks.