I have handed my v2 Hub to my friend and he can’t re-register the hub.
I had removed off my account before hand over and have now deleted my account.
The problem still persists. Any help?
Tagging @Brad_ST
@Amraize Do you have a support ticket? I need an identifier such as the hub’s serial number to locate the hub.
Hi there,
Unfortunately I do not have a support ticket open. But my friend went to the shop and they advised I need to register the device to then remove. However, when I tried this, the app crashed everytikeni selected the hub.
I’ll provide a image of the serial number
Hi There,
Any update?
many thanks
A