Changing account's location caused loosing access to my Hub

Devices & Integrations
1

Hi. Switched my region from US to Canada and lost access to my hub. Did factory reset many times and getting solid blue light. 2018 V3 hub.

Please help

2

Hi, @Padjasek
I moved your post since your issue is different than the other one.
Changing regions in the account has a great impact, mainly because the laws are different in each one.
Since there are no Customer Support agents in this forum, I suggest you contact them through the app so they can investigate why this happened, as it also involves your account status.

These are the instructions:

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “contact us” and then go to “Error reports”
  4. Select the topic related to your issue and follow the steps to submit your support request
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