Cant Turn Off Alarm Since Platform is down


(Eric Seckinger) #1

Grr, any workarounds to turn my alarm off??


(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #2

None that I can write in polite company…


#3

Sorry for the trouble. Which model was it? Most of them have a hardware button.


(Eric Seckinger) #4

I have 3 of these in various parts of my house.

http://www.lowes.com/pd_422360-45367-TSE07-1_0__?productId=50038872


(Robert) #5

I couldn’t Disarm SHM! It was stuck in the “Armed (Away)” status, the only way that i could disarm it was to hit “Arm (Stay)” first then Disarm.


(Matt) #6

My alarm is still stuck in armed away. I cannot change it on any device from any user. I have to turn off the siren and wait for Scout to call, give them my passcode, just to keep the cops from coming every time I take my dogs out. This, combined with the official status of ‘everything is fine’ while this is still going on (meaning they do not acknowledge a large number of us are still having problems), is enough to make me strongly consider switching platforms today.


(Steve S) #7

Yep this happened to me a few times too. Some combo of monkey-like button presses, app quitting, etc made it finally disarm.


(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #8

Nothing personal, but I can’t believe folks are being suckered into that Scout contract.

It’s no longer surprising that SmartThings would move ahead with that partnership even with the reliability issues, but I’d definitely demand a full refund.


(Tim) #9

HA!!! : )